Quality Control & Training Specialist - Tortilleria

JOB SUMMARY:

The Quality Control & Training Specialist (Tortilleria) is responsible for ensuring that the fresh product being produced and/or sold in our stores is of the highest quality and meets the departments' specifications for the final product by implementing best techniques and practices to achieve consistency and the highest quality throughout the chain. This position assesses, trains, coaches and develops store associates to produce the highest quality products possible within our stores by following and developing best practices through their highly skilled experience and the available systems and tools. This position reports to the Director of Tortilleria with key input from the Sales Director and the Director of Field Merchandising.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Ensures assigned stores meet sales, expenses, gross and net profit objectives by monitoring and training the implementation of corporate production and recipe standards within their department.

• Supports the Director of Field Merchandising in requested activities, projects, trainings and direction as specified.

• Clearly communicates and enforces standards for quality, customer service, safety, loss prevention, store conditions and food safety to the department and the store. Works with all levels of management in design and implementation of strategies for compliance and actively works with store personnel in the promotion of safety and achieving a ZERO accident safety culture.

• Assesses talent in their department and partners to co-develop plans to acquire and train individuals in the department with each assigned Store Team Leader.

• Follows up on performance of each assigned store to achieve sales and profit budgets with an intense focus on ensuring product is produced according to quality and authenticity specifications including adhering to Job Aids, Recipes, Earned Hour/labor assignments and duties, department ready times and more.

• Has a full understanding and can train associates on various systems including Fresh Item Management, Ordering, Inventory and others.

• Works to ensure that associates in their department are trained and focused on the highest delivery of product quality and consistency, customer service and overall satisfaction.

• Reviews store level sales volume, budgets, expenses and profit plans and assists in developing improvement plans and programs with the Store Team Leader, Department Team Leaders and District Team Leader to achieve objectives.

• Maintains current knowledge of market conditions and competitive pricing through periodic reviews of competition and provides feedback to the sales departments.

• Understands and comprehends all financial and labor scheduling reports needed to manage the business.

• Reviews programs prepared by Department Team Leaders, recommends adjustments to meet local conditions and works with Store Team Leaders on action plans to implement.

• Actively supports the company shrink initiatives.

• Assists in developing department leaders within assigned district through mentoring/coaching and partnering with retail operations and store management team.

• Meets with Operations leadership regularly, and reports on opportunities for improvement.

• Sets the example of the desired culture, values and philosophies of the organization.

REQUIREMENTS AND CONDITIONS:

Education/Experience/Skills

• High School diploma required with Bachelor's degree preferred, or equivalent experience

• 4+ years of product knowledge to include product origin, handling and presentation options, in a retail environment, with increasing levels of responsibility.

• Working knowledge of department and experience managing multiple departments; either perishables or center store

• Strong preference is given to applicants who have completed the WAFC Retail Management Certificate Program (RMCP).

Certificates/Licenses/Registrations:

• Food Safety Certification required

• Fork Lift Certification required

• 2-hour Sexual Harassment Prevention Training required

• Must have valid California Driver's License and ability/own transportation to travel within district

Knowledge, skills and abilities:

• Flexible schedule to work any day and any shift

• Ability to coach and develop others; lead change and innovation; execute with excellence and provide clear strategic direction.

• Excellent written and communication skills demonstrated in previous positions.

• Bilingual/ Spanish-English.

• High level of analytical skills and organization skills with good computer skills and experience using the Microsoft Suite.

SALARY: $64,480 - $85,000

Physical Demands and Conditions

The physical demands and work conditions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle, finger, or feel objects, tools or controls.

• The employee must occasionally exert or lift up to 70 pounds.

• Successful performance requires specific vision abilities that include close vision and the ability to adjust focus.

• The job requires the ability to perform frequent travel to stores and marketplace.

• The atmospheric environment may occasionally contain airborne particles of flour, spices, and other finely powdered ingredients and frequent aromatic odors.

• Typically, the noise level in the work environment is moderate.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Truck drivers must be able to pass a standard drug test and qualify as being "drug‑free" under the legal and medical guidelines permitted by the Drug‑Free Workplace Act of 1988." All other employees not subject to the U.S. Department of Transportation drug and alcohol rules and comparable state laws, must be able to pass a pre-employment drug test, which will not screen for non-psychoactive cannabis metabolites.

Northgate Markets is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Northgate Markets will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Employment and Housing Act (Ban the Box Law).