Quality Control Specialist Reviewer - Springfield

State Of Massachusetts Springfield , MA 01105

Posted 2 months ago

About DTA

The Department of Transitional Assistance (DTA) assists and empowers low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one in eight residents of the Commonwealth with direct economic assistance (cash benefits) and food assistance (SNAP benefits), as well as workforce training opportunities.

This is a provisional appointment.

Position Overview

We are seeking qualified applicants for the position of Quality Control Specialist Reviewer. Our ideal candidate will perform federal quality control reviews, and monitor and evaluate agency performance by reviewing work performed by Benefits Eligibility & Referral Social Worker (BERSW) staff, supervisors and managers. The duties will include but are not limited to:

  • Perform federally mandated Food Stamp Quality Control reviews within mandated time frames.

  • Gather data on DTA cases for Federal Government using federal definitions.

  • Evaluate local office operations

  • Identify programmatic and operational deficiencies to facilitate effective corrective action.

  • Conduct special projects review on various topics

  • Conduct special projects for DTA that may involve interaction with both internal DTA administrative and program units and external government and private agencies, targeting specific areas of State/Federal policies and procedures for review.

  • Review and analyze a statistically valid sample of cases in all categories of public assistance to determine the accuracy of the casework performed.

  • Determine the correctness of financial assistance payments made by local office personnel.

  • Assist in the computation and production of state and local office error rates.

  • Conduct high risk investigatory reviews to determine fraud, and identify individual and/or agency training needs.

  • Travel to any DTA service area throughout the state as well as interviews with clients in their homes. As needed, perform special error-related projects and prepare and submit reports required by federal, state and agency administration.

  • Perform other duties as assigned.

Preferred Qualifications:

  • In depth knowledge of state and federal policies, procedures, laws, rules, systems and regulations governing eligibility for assistance programs.

  • Demonstrated ability to write clear concise, accurate and informative reports and develop ideas in a logical sequence and work independently.

  • Ability to plan and organize work assignments simultaneously.

  • Ability to exercise discretion in handling confidential information is essential.

  • A valid Massachusetts state driver's license and be able to travel statewide as assigned.

  • Bi-lingual Spanish worker is preferred.

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


REQUIRED WORK EXPERIENCE: At least four years of full-time, or equivalent part-time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.


  • A Bachelor's or higher degree may be substituted for two years of the required experience on the basis of two years of education for one year of experience.

  • One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed.

LICENSES: Based on assignment, travel may be required. Those employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator's license or the equivalent from another state.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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Quality Control Specialist Reviewer - Springfield

State Of Massachusetts