Comfort Medical, a wholly owned subsidiary of Coloplast, is seeking a Quality Control Specialist in our Order Entry division. This role will be responsible for quality control and accurate order fulfillment of the company's product offerings.
High school diploma, advanced degree preferred
Minimum 3 years experience in DME
Experience in the QA field
English/Spanish bilingual preferred
Clerical skills including proficiency with data entry and computer programs
Willingness to engage in telephone customer service
Good organizational skills
Ability to take initiative and work independently
Call center experience is desired as position entails customer interaction over the phone
Perform quality control of order, and upload documents to electronic records
Receive and process orders
Enter the billing transactions in the computer system when orders are completed
Maintain order records, files, and documentation
Transfer accounts from the company's lead database to our internal systems
Process proofs of delivery transactions for each order using major shipping carrier tracking number to prove delivery of order
Generate operations reports; send daily order totals to management in accordance with the company's procedures and HIPAA/PHI-compliant guidelines
Communicate effectively with teammates and various departments to ensure high quality and timely completion of customer requests; provide feedback to management team on an as-needed basis
Adhere to company policies and procedures with an emphasis on professional behavior
Remain knowledgeable of DME and Medicare policies and federal/state regulations that affect fulfillment activities, and maintain compliance with same
Assigned other duties as required
The job information contained herein will apply to the candidate successful in being hired for the position. If interested, please apply today!
Comfort provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons Comfort is one of the fastest growing catheter and ostomy supply companies in the nation!