Quality Control Specialist, Order Entry (45668)

Coloplast Coral Springs , FL 33065

Posted 2 days ago

Comfort Medical, a wholly owned subsidiary of Coloplast, is seeking a Quality Control Specialist in our Order Entry division. This role will be responsible for quality control and accurate order fulfillment of the company's product offerings.

Minimum Requirements:

  • High school diploma, advanced degree preferred

  • Minimum 3 years experience in DME

  • Experience in the QA field

  • English/Spanish bilingual preferred

  • Clerical skills including proficiency with data entry and computer programs

  • Willingness to engage in telephone customer service

  • Good organizational skills

  • Ability to take initiative and work independently

  • Call center experience is desired as position entails customer interaction over the phone

Job Responsibilities:

  • Perform quality control of order, and upload documents to electronic records

  • Receive and process orders

  • Enter the billing transactions in the computer system when orders are completed

  • Maintain order records, files, and documentation

  • Transfer accounts from the company's lead database to our internal systems

  • Process proofs of delivery transactions for each order using major shipping carrier tracking number to prove delivery of order

  • Generate operations reports; send daily order totals to management in accordance with the company's procedures and HIPAA/PHI-compliant guidelines

  • Communicate effectively with teammates and various departments to ensure high quality and timely completion of customer requests; provide feedback to management team on an as-needed basis

  • Adhere to company policies and procedures with an emphasis on professional behavior

  • Remain knowledgeable of DME and Medicare policies and federal/state regulations that affect fulfillment activities, and maintain compliance with same

  • Assigned other duties as required

The job information contained herein will apply to the candidate successful in being hired for the position. If interested, please apply today!

Comfort provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons Comfort is one of the fastest growing catheter and ostomy supply companies in the nation!

EOE M/W/Vets/Disabled


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VIEW JOBS 3/21/2019 12:00:00 AM 2019-06-19T00:00 Comfort Medical, a wholly owned subsidiary of Coloplast, is seeking a Quality Control Specialist in our Order Entry division. This role will be responsible for quality control and accurate order fulfillment of the company's product offerings. Minimum Requirements: * High school diploma, advanced degree preferred * Minimum 3 years experience in DME * Experience in the QA field * English/Spanish bilingual preferred * Clerical skills including proficiency with data entry and computer programs * Willingness to engage in telephone customer service * Good organizational skills * Ability to take initiative and work independently * Call center experience is desired as position entails customer interaction over the phone Job Responsibilities: * Perform quality control of order, and upload documents to electronic records * Receive and process orders * Enter the billing transactions in the computer system when orders are completed * Maintain order records, files, and documentation * Transfer accounts from the company's lead database to our internal systems * Process proofs of delivery transactions for each order using major shipping carrier tracking number to prove delivery of order * Generate operations reports; send daily order totals to management in accordance with the company's procedures and HIPAA/PHI-compliant guidelines * Communicate effectively with teammates and various departments to ensure high quality and timely completion of customer requests; provide feedback to management team on an as-needed basis * Adhere to company policies and procedures with an emphasis on professional behavior * Remain knowledgeable of DME and Medicare policies and federal/state regulations that affect fulfillment activities, and maintain compliance with same * Assigned other duties as required The job information contained herein will apply to the candidate successful in being hired for the position. If interested, please apply today! Comfort provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons Comfort is one of the fastest growing catheter and ostomy supply companies in the nation! EOE M/W/Vets/Disabled Coloplast Coral Springs FL

Quality Control Specialist, Order Entry (45668)

Coloplast