Quality Control Operations Manager

As Quality Control Operations Manager you will be on the frontline responsible for the overall management and day-to-day operation of a Quality Control group within Reagent Operations. You will manage a diverse staff including Quality Control Associates, Specialists and Lab Associates focused on producing quality products that support IDEXX's Catalyst chemistry platform. Your team is accountable for delivering critical inputs to release Catalyst chemistry slides. You will assign work and evaluate results as well as provide coaching and guidance to staff. You will drive initiatives to meet continuous improvement goals and will maintain resources at appropriate levels to meet demand. You will collaborate across departments to coordinate work and resolve issues. The ideal candidate operates with customer focus, situational adaptability, and an emphasis on driving results.

Exceeding customer expectations is one of our guiding principles at IDEXX. Our credibility as a company relies on our ability to deliver quality products to our customers on time and with no disruption to their business. IDEXX's Worldwide Operations Team works to meet this challenge each day with a global network of distribution hubs and a focus on efficiency, regulatory compliance, and continuous improvement.

What you can expect in this role

• You will manage day-to-day activities related to Catalyst chemistry slide testing and analysis.

• You will manage a team of frontline employees, assigning work, monitoring activities, evaluating performance, and managing escalated/critical issues.

• You will administer employment actions, provide coaching and guidance to staff, and promote staff training and development.

• You will lead work activities including, planning and organizing work, providing for adequate staffing and resources, and maintaining work on schedule so that production releases are achieved, and ongoing customer satisfaction is maintained.

• You will develop and implement strategies to increase efficiency, maintain quality, and ensure continuous improvement of policies, systems, and procedures.

• You will communicate and work with other related departments to coordinate work and resolve issues as needed.

• You will contribute to maintenance of department technology and systems resources. Coordinate with other departments and vendors as needed to resolve issues and maintain ongoing functionality.

• You will provide internal and/or external customer feedback and lead/participate in teams related to new or ongoing project work and other areas as needed.

• You will lead/contribute to process/other improvements based on evaluation of existing procedures and business needs.

• You will utilize data, metrics, and system tools to ensure efficiency and to maximize customer experience.

• You will identify problems, obstacles and opportunities and proactively act to address issues and will strive for continuous improvement. You will use your technical background and skills to troubleshoot issues and adjust schedules.

• You will prepare reports and other information summarizing work activities and report results to peer groups as well as senior management. You will prepare various analyses as needed to highlight issues and resolve questions.

• You will maintain knowledge of Company products and services within business unit/group/area/function/program, as well as changes and developments in the industry affecting work activities.

What you will need to succeed

• You have a Bachelors degree in a science discipline and possess a good understanding of life and biological sciences

• You have strong management and leadership skills and the ability to manage responsibilities and priorities in a fast-paced environment under strict deadlines

• You have experience working in a laboratory setting, preferably with experience in Quality Control operations

• You have data analysis and data-driven decision-making skills, experience with statistical analysis and tools are a plus (examples: JMP, Excel)

• You will be adept in identifying and implementing process improvements and integrating Lean methodologies.

• You have project management skills and abilities

• You have the ability to summarize and effectively present information to various audiences including senior management

Why IDEXX?

We're proud of the work we do because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we're always looking for motivated and inspiring people to join us.

We offer competitive compensation, incentives, and benefits. You'll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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