Quality Control Manager

Sportsengine Solon , OH 44139

Posted 6 months ago

Do you have a passion to protect kids? If so, we would love to talk to you!

National Center for Safety Initiatives, LLC (NCSI), a SportsEngine company, is seeking a full time Quality Control Manager in our Marietta, Georgia office.

NCSI is an exciting, growing company with the overarching mission of eradicating harm in organizations and communities by providing background screening and risk management tools. Our target client base is sport organizations who serve youth and other vulnerable populations. We are looking for people who are detail-oriented, reliable, and who share our passion to protect.

This position will manage the Quality Control team members while ensuring the background screening process is being carried out efficiently. This includes development and administration of best practices, consistent reporting, and effective communication to Senior Leadership.

Quality Control Manager Essential Duties and Responsibilities

  • Overseeing the Quality Control department, ensuring that processes are running efficiently, and confirming that all background screen results are being returned accurately.

  • Develop, maintain, and update consistent reporting around productivity, turnaround time, and quality assurance.

  • Maintain employee work schedules including assignments, department coverage, training, paid time off and overtime requests.

  • Manage all day-to-day staffing needs for the Quality Control Department, including but not limited to hiring, training, and performance.

  • Offer on-going communication to team members to establish overarching expectation for the department, work productivity and quality, department needs, and daily objectives and goals.

  • Provide continued communication to direct reports through department team meetings, one on one conversations, and email correspondence.

  • Coordinate closely with the Verifications department on work volume and Compliance department on escalations, disputes, and processes changes.

  • Consult with Senior Leadership to ensure department compliance to industry-best policies, procedures, and practices.

  • Communicate with customers and vendors as necessary to ensure that any identified issues are resolved quickly and effectively.

  • Process screens as needed based on volume and key client activity.

Quality Control Manager Qualifications

  • Minimum of two years of management experience overseeing operations or customer service staff.

  • Proven-track record in effectively developing and leading team members, and delivering results through a highly engaged team.

  • Bachelor's degree (or equivalent) from an accredited College or University preferred.

  • Amazing interpersonal skills with an ability to motivate staff and produce impressive team results.

  • Strong written and verbal communication skills with the ability to discuss technical issues clearly and concisely.

  • Ability to foster collaborative relationships throughout the organization.

  • Ability to manage and appropriately prioritize multiple, complex priorities, often with demanding time frames.

  • Ability to multi-task with consistent and timely follow-through.

  • Be agile and experimental, bringing new ideas to the team and move at a fast pace to hit aggressive goals.

Equal Employment Opportunity

SportsEngine is committed to equal employment and advancement opportunity for all employees and candidates for employment without regard to race, color, ancestry, national origin, religious creed, gender, physical or mental disability, veteran status, sexual orientation, age or marital status in accordance with the applicable laws and regulations.

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Quality Control Manager