Quality Control Lead

Title: Quality Control Lead (QCL)

Focus Area: Quality Control

Direct Supervisor(s): Manager of Control Systems Engineering & Quality Control

Compensation: $20-22 starting range (based on experience) Plus HQ Benefits & Bonus

Growth: Management Path

Location: HQ: Smyrna, TN. Non-remote.

Job Description:

As a Quality Control Lead, you will lead a team of 2+ by setting workflow / assignments, performing coaching, scheduling travel, performing training, and other leadership responsibilities associated with the team's objectives. The QC Team works to ensure TEG Excellence through various Quality Control measures such as : In-shop QC, On-site Punch Walkthroughs, Demo Support, "Warranty" Trips, and Renovation & Improvement Scoping.

Hours & Schedule:

• Expected Weekly Hours: 40-45 in-office plus more when traveling

• Travel Expectations: Medium (40%-60%)

• Expected Schedule:

• Office: Monday

• Friday (plus weekends when traveling)

• Emergency Travel: As needed, may include nights & weekends with extended hours

• Oncall: Yes

Job Responsibilities:

Team Lead

• Set daily workflow and project assignments.

• Perform Coaching Moments on TEG HQ and Department Standards.

• Train new / existing team members.

• Assist with the interviewing process.

• Send and track Engagement Surveys.

• Lead the team in the absence of management.

General Deployment

• Review Floor Plans : Test Fit, Store Layout, and 90%.

• Provide feedback about possible game play or operational issues as well as identify sight specific components.

• Prepare clue-sets to be site specific while maintaining a standard way to guide the experiences across all locations.

• Prepare Set-Up/Cleaning/Closing/Opening checklists for the store to ensure best practices in caring for our facilities and games.

• Perform as needed store visits during the first year of a deployment.

• Request and facilitate manufacturing or installation changes to TEG Production and Deployment teams as needed.

Production Quality Control

• Create documentation of produced components.

• Help to create and maintain QC documents for current and future experiences.

• Perform the QC function as needed / requested by TEG Manufacturing

Onsite Punch Walkthroughs

• Generate a clear list of items that need to be completed before the store/games are handed over to operations.

• Through sign-offs, ensure every item on the list is complete.

• Generate hand-off details if an item is not going to be addressed.

• Work with the project managers and Lead Technicians on-site to find creative solutions to the issues on the above list.

• Create documentation for a clean transition to operations.

• Maintain Installation Documentation, such as the Master Installation Checklist and Installation Guide,

• Refine through on-site observations and facilitating conversations after every installation.

Demo Support

• Transfer knowledge to Product Care and local management team about game functionality, storage, and maintenance.

• Ensure Product Care Operational Systems are in place at the store to encourage best practices for maintaining our facilities and games.

• Support urgent game malfunctions as they arise during the demo process.

• Generate site specific documentation for each new store/game launch to assist in the ongoing care for the game(s)/store(s).

• Be an ambassador of TEG's brand during the onboarding and training of new team members!

Post Open Support (30-60 Day "Warranty" Period)

• Generate a list of Items to be addressed

• TEGB, Tech, or Contractor needs.

• Perform on-site fixes or facilitate repairs through contractor partnerships.

Renovation & improvement Projects

• Travel and generate a list of items below TEG Standards of Excellence

• Generate budget proposals for all items

• Coordinate repairs with internal and external parties

• Travel to verify list execution & completion

Job Requirements:

• Experience training others

• Experience with Google Sheets / CSVs and using formulas

• A love for escape rooms and interactive media

• Strong organizational and interpersonal skills, flexible with tasks

• Contagiously positive, can-do attitude

• Loves to "win"

• Strong organizational and interpersonal skills

• Strong communication skills - written, on the phone, in-person

• Experience leading others in an informal structure

• Proficient at spreadsheets & document creation

• General business acumen

• Ability to lift/carry up to 50 pounds individually

• Able to stand, walk, climb ladders, and navigate tight spaces for extended periods of time

• Basic Understanding of production and fabrication processes including CNC, Carpentry, Scenic, Paint, and Controls Technology

• Understanding of architectural floor plans and general construction processes