Join the TeleSolv Consulting Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations.Our company is searching for an experienced Quality Control Inspector to support a multi-year, multi-location contract for one of our federal government clients.About TeleSolv:Rated in the top 1000 business in 2019 by Inc.com. Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.We offer excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long term disability insurance, employee assistance program, matching 401(k) plan and more.Duties and Responsibilities:
Verifies compliance with work standards, SOPs, ROH, and other requirements documents,
Pays particular attention to the timeliness and accuracy of work performed,
Screens documents to determine accuracy of data contained in them and determines which need corrective action,
Keeps various logs and uses random sampling to evaluate process efficiency, accuracy, and timeliness,
Responsible for recognizing problems that might invalidate samples, investigating complaints, reviewing violations found by personnel, and preparing reports of findings and actions needed or taken,
Recommends changes that will improve contract performance,
Other duties as assigned.
Public Trust clearance, or the ability to obtain and maintain one.
High School diploma or equivalent.
Demonstrated ability to read and understand proficiently in English.
Demonstrated ability to lift and carry up to 45 lbs. or more in a physical environment.
Demonstrated ability to perform tasks while bending, stooping, climbing, and reaching.
TeleSolv Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
VIEW JOBS9/28/2022 12:00:00 AM2022-12-27T00:00<p>The Customer Service and Quality Control Manager responsibilities include improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.<br></p><p><strong>Duties and Responsibilities</strong></p><ul><li>Formation and management of the customer support department.</li><li>Hiring, onboarding and developing great talent.</li><li>Training the team to offer the best service to our customers.</li><li>Introducing the customer control system.</li><li>Developing and introducing the customer service quality indicators and their management.</li><li>Building the team’s operating system: structure, workflows, processes and guidelines.</li><li>Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases.</li><li>Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement Identification of bottlenecks in the work of customer service and their elimination.</li><li>Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work.</li><li>Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system).</li></ul><p><strong>Requirements</strong></p><ul><li>3+ years of experience in Сustomer Service including mentoring, supervision and quality control.</li><li>Experience supervising remote teams to targeted KPIs, including selection, training and development.</li><li>Proficient English, both written and verbal.</li><li>Experience with creating methodologies, instructions, and forms.</li><li>Experience of conducting analysis, with the ability to use data points and sources of insight to define problems and develop innovative solutions.</li><li>Excellent leadership and interpersonal skills.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Energetic personality with the drive to effect change and develop relationships across all levels of the business.</li></ul><p><strong>Salary - $2,500/mo + $1,000 KPI (starting the 2nd month)</strong></p><p><strong>Benefits</strong></p><ul><li>Paid Time Off (Vacation, Sick & Public Holidays)</li><li>KPI</li></ul>WhizzNew YorkNY
VIEW JOBS9/28/2022 12:00:00 AM2022-12-27T00:00<p>Company Overview</p><p>At Memorial Sloan Kettering (MSK), we're not only changing the way we treat cancer, but also the way the world thinks about it. By working together and pushing forward with innovation and discovery, we're driving excellence and improving outcomes. We're treating cancer, one patient at a time. Join us and make a difference every day.</p><p>In compliance with applicable State regulatory authorities, COVID-19 vaccination is mandatory for all MSK staff. Staff are considered fully vaccinated upon completion of a primary vaccination series for COVID-19 (i.e., one dose of a single dose vaccine or a final dose of a multi-dose vaccine series). Exceptions from the COVID-19 vaccine requirement are permitted for those who request and receive an approved medical or fully remote exemption. Requests for medical exemption can take up to two weeks to review. Vaccination or an approved medical exemption is required to start work.</p><ul><li>Staff working at a MSK New Jersey location must be up to date with COVID-19 vaccination, which includes having completed the primary COVID-19 vaccination series and booster once eligible as mandated by New Jersey State. All New Jersey staff not yet eligible for a booster must receive a booster within 3 weeks of becoming eligible as a condition of continued employment at MSK.</li></ul><p>Note: Individuals are eligible to receive a COVID-19 booster two months after completion of a primary vaccination series for COVID-19. Because vaccine-induced immunity can wane over time, MSK continues to strongly urge all staff to get a COVID-19 booster as soon as they become eligible to maintain their protective immunity for a longer period.</p><p>Job Description</p><p>As a Quality Control Laboratory Technician, you will perform testing required to allow the release of cell therapy products manufactured in the Cell Therapy Cell Engineering Facility (CTCEF) and to follow up cell therapy products in patient samples after treatment. The QC team works in pair with the Manufacturing team to be able the reception and the process of QC samples at all times during the manufacturing process.</p><p>You are!</p><ul><li><p>An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding</p></li><li><p>Adept at planning and prioritizing work to meet commitments with a keen eye for detail</p></li><li><p>Action oriented and eager to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm</p></li></ul><p>You will!</p><ul><li><p>Perform various assay; Cellular (e.g. Viability, flow cytometry, cytotoxicity, stem cell assays) Molecular (e.g. extraction, PCR, Southern Blot) Biochemical (e.g. endotoxin, mycoplasma</p></li><li><p>Ensure all samples testing is completed and detailed in a timely manner while meeting Production and Quality timelines</p></li><li><p>Provide immediate notification of abnormal test results and assay failure</p></li><li><p>Prepared all QC sample Material Transfer Document forms as needed for delivery to in-house and third-party labs</p></li><li><p>Provide support to the patient infusion process</p></li><li><p>Prepare adequate paperwork to ensure identity and quality of manufactured products to be delivered</p></li><li><p>Assist with the writing and revision of standard operating procedures (SOPs)</p></li><li><p>Contribute to write deviation and non-compliance investigations</p></li><li><p>Assist with validation process and assay improvement</p></li></ul><p>You need:</p><ul><li><p>Bachelor's Degree in biology with 1-2 years of cellular and molecular assay laboratory experience</p></li><li><p>Experience in a clinical laboratory or in a controlled therapeutic manufacturing environment is highly preferred</p></li></ul><p>Closing</p><p>MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.</p><p>Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.</p><br>Memorial Sloan-Kettering Cancer CenterNew YorkNY
VIEW JOBS9/26/2022 12:00:00 AM2022-12-25T00:00<p>Overview</p><p>Candidates will be responsible for the quality review of all OSP Engineering Design projects and programs, including but not limited to, Fiber Overbuild, LightGig, ASE, and BAU work order packages. Previous OSP engineering and Field data collection experience, along with working knowledge of client software systems including, ARAMIS, BST-CAD, OSPCM, JMS (OPEDS), AOtX, AOTS, PLANET, CEEOT, MMT, PM Tool, EFACTS, MIC, LFACS, GRANITE and OCALC. The ideal candidate will have expert level experience with Customer Quality Control metrics, work print design, FTIs, and other measures to ensure first time acceptance.</p><p>Job Responsibilities (Including, but not limited to):</p><ul><li><p>Perform Quality review on all OSP Engineering Design packages.</p></li><li><p>Ensure that all Aerial, Underground and Buried cable designs have been reviewed and analyzed for the most cost-effective solutions and placement.</p></li><li><p>Verify that the Customer scope of work or plan was followed.</p></li><li><p>Verify that all existing underground and aerial facilities are correctly located per customer records, city records, and per field conditions.</p></li><li><p>Accurately depict new construction route opportunities, with the ability to identify, research and problem solve cable path/placement issues and accurately relay solutions to the engineering team.</p></li><li><p>Identify missing and/or incorrect design information.</p></li><li><p>Communicate quality issues with the engineer and engineering manager to find resolution.</p></li><li><p>Approve designs before submittal to customer.</p></li><li><p>Ensure current design is the most effective and efficient plan to follow.</p></li><li><p>Ensure designs are in accordance with customer specifications and guidelines.</p></li><li><p>Manage and enforce engineering quality and compliance with outside plant design specification.</p></li><li><p>Own the quality control process to produce a value-engineered design, removing all obstacles for construction.</p></li></ul><p>Required Skills & Qualifications:</p><ul><li><p>High school diploma or GED equivalent.</p></li><li><p>3+ years of OSP engineering experience.</p></li><li><p>Working knowledge of client software systems, ARAMIS, BST-CAD, OSPCM, JMS (OPEDS), AOtX, AOTS, PLANET, CEEOT, MMT, PM Tool, EFACTS, MIC, LFACS, GRANITE and OCALC.</p></li><li><p>Experience with the following fiber technologies: Overbuild/LightGig/ASE/BAU.</p></li><li><p>Should have strong understanding of Design and construction of Outside Plant Copper and Fiber Optic Cable (UG, Aerial, Buried, BIC) and manhole and conduit design.</p></li><li><p>Knowledge of Fiber backbone (F1) and distribution networks (F2).</p></li><li><p>Knowledge of Corning Flexnap cable design and terminal placement.</p></li><li><p>Knowledge of permitting processes (highway, railroad, city, county, etc.)</p></li><li><p>Ability to upload/download and edit documents in Project Management software.</p></li><li><p>Intermediate skills in Microsoft Office programs and Adobe Acrobat. Working knowledge of Google Earth/Maps.</p></li><li><p>Highly organized, self-starter, and detail oriented.</p></li><li><p>Possess strong professional written, verbal, and interpersonal communication skills.</p></li><li><p>Excellent time management.</p></li><li><p>Strong attention to detail.</p></li><li><p>Ability to take direction with ease, including changes to schedule and workflow priorities.</p></li><li><p>Ability to work independently and as a Team member</p></li><li><p>Critical thinking skills: make assessments and provide solutions to problems.</p></li></ul><p>Desired Skills & Qualifications:</p><ul><li><p>Bachelor's degree in Science, Technology, Engineering or Mathematics preferred.</p></li><li><p>Experience in either the engineering, construction, architecture, or telecommunications industries.</p></li><li><p>Knowledge and experience with telecommunications engineering standards, with previous LightGig or fiber overbuild design or quality control experience preferred.</p></li><li><p>Capable of identifying issues in the design that would have a potential to impact network buildout.</p></li><li><p>Able to collect necessary data from the field for determining a design including all necessary OSP features.</p></li><li><p>Experience with interpreting cable or substructure designs.</p></li><li><p>Knowledge and experience with telecommunications construction techniques</p></li><li><p>Able to identify and suggest all types of construction methods within ROW, identify assumed public ROW, visually identify existing utilities.</p></li><li><p>Basic Knowledge of Make-Ready Construction</p></li><li><p>Able to identify potential cable moves and, guying and anchoring requirements to make room for new cable attachments.</p></li></ul><p>Employment Status</p><ul><li><p>Exempt, Salary</p></li><li><p>Full Time</p></li></ul><p>Qualifications</p><p>#MasTecCommunicationsGroup #MasTecCommunicationsCareers #ByersEngineeringCompany #DecisiveCommunications #MasTecNetworkSolutions #QuadGen #RhinoCableServices #RJCarrollCompany #SEFNCOCommunications #WycoFieldServices #MasTecFamily</p><br>Mastec Inc.New YorkNY
DISCLAIMER : The names and logos of the companies referred throughout this page are all trademarks of their respective holders. Unless specifically stated otherwise, such references are not intended to imply any affiliation or association with LiveCareer.