Join the TeleSolv Consulting Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations.Our company is searching for an experienced Quality Control Inspector to support a multi-year, multi-location contract for one of our federal government clients.About TeleSolv:Rated in the top 1000 business in 2019 by Inc.com. Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.We offer excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long term disability insurance, employee assistance program, matching 401(k) plan and more.Duties and Responsibilities:
Verifies compliance with work standards, SOPs, ROH, and other requirements documents,
Pays particular attention to the timeliness and accuracy of work performed,
Screens documents to determine accuracy of data contained in them and determines which need corrective action,
Keeps various logs and uses random sampling to evaluate process efficiency, accuracy, and timeliness,
Responsible for recognizing problems that might invalidate samples, investigating complaints, reviewing violations found by personnel, and preparing reports of findings and actions needed or taken,
Recommends changes that will improve contract performance,
Other duties as assigned.
Public Trust clearance, or the ability to obtain and maintain one.
High School diploma or equivalent.
Demonstrated ability to read and understand proficiently in English.
Demonstrated ability to lift and carry up to 45 lbs. or more in a physical environment.
Demonstrated ability to perform tasks while bending, stooping, climbing, and reaching.
TeleSolv Consulting is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
VIEW JOBS11/23/2022 12:00:00 AM2023-02-21T00:00<p>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.</p><p>Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.</p><p>Working at Abbott</p><p>At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:</p><ul><li><p>Career development with an international company where you can grow the career you dream of .</p></li><li><p>Free medical coverage for employees* via the Health Investment Plan (HIP) PPO</p></li><li><p>An excellent retirement savings plan with high employer contribution</p></li><li><p>Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.</p></li><li><p>A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.</p></li></ul><p>The Opportunity</p><p>This position works out of our Scottsdale, CA location in the Cardiac Rhythm Management division.</p><p>As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.</p><p>Quality Inspector II provides an independent, unbiased evaluation of materials or the work of others. The results of the Inspector's evaluation is documented and communicated to organizational stakeholders with an interest in the evaluation's outcome - typically, this is supplier development and/ or manufacturing. The Inspector's approval certifies the work or material meets Abbott's quality system requirements.</p><p>This role is for First Shift</p><ul><li><p>6:00am</p></li><li><p>2:30pm .</p></li></ul><p>What You'll Work On</p><ul><li><p>Audits materials or the work of others through the examination, inspection, measurement, or test of raw materials, components, sub assemblies, final assemblies and documentation.</p></li><li><p>Documents the non-conformance or suspected non-conformance to standards (i.e. manufacturing documentation, material/ component specifications, operating procedures, and domestic/ international standards) through the identification of unsuccessful audits, the completion of required paperwork, system transactions, and affixing his or her mark (i.e. stamp, sign-off or signature).</p></li><li><p>Handle discrepant materials per the documented disposition and document activities in the appropriate systems or paperwork.</p></li><li><p>Communicates the status of audit metrics and other assignments, responsibilities, and duties verbally and through the completion and publishing of periodic reports.</p></li><li><p>Performs simple statistical analysis through the collection and input of data into software applications or manual calculations.</p></li><li><p>Issues, stores, count and maintains inventory into the different storage areas.</p></li><li><p>Handles, disposes, transfer and document appropriately hazardous waste.</p></li></ul><p>Required Qualifications</p><ul><li><p>High School Diploma / GED</p></li><li><p>Associates Degree (± 13 years) OR some college credits preferred OR an equivalent combination of education and work experience</p></li><li><p>Minimum 2 years related work experience.</p></li><li><p>Applies broad knowledge of business concepts, procedures and practices and a general understanding of department fundamentals. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations. Performs routine and non-routine moderately complex assignments using standard methods and sequences. Makes adjustments, modifications, and replacements to set processes as directed. Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.</p></li></ul><p>Apply Now</p><ul><li>Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.</li></ul><p>Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com</p><p>Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.</p><p>Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</p><br>Abbott LaboratoriesNew YorkNY
VIEW JOBS11/23/2022 12:00:00 AM2023-02-21T00:00<p>Our mission is to help delivery drivers with lack of access to financing achieve higher earnings by providing them with more than simply a vehicle for the best value.</p><p>To accomplish this mission, we founded Whizz, an NYC-based rapidly growing provider of subscription-based e-bikes rental services for delivery drivers. Over first 7 months of operations Whizz has provided 1000+ couriers with a hassle-free transportation solution enabling them to make higher earnings.</p><p>We are proud to be contributing to combatting climate change by providing the delivery sector with an environmentally friendly alternative to automobiles.</p><p>We're looking for a Customer Service and Quality Control Manager who will be responsible for improving the quality of customer interactions while enhancing efficiency of our operations. The Customer Service and Quality Control Manager ensures all calls are handled effectively and performs quality assurance analysis of customer service activities.<br></p><p><strong>Duties and Responsibilities</strong></p><ul><li>Formation and management of the customer support department.</li><li>Hiring, onboarding and developing great talent.</li><li>Training the team to offer the best service to our customers.</li><li>Introducing the customer control system.</li><li>Developing and introducing the customer service quality indicators and their management.</li><li>Building the team’s operating system: structure, workflows, processes and guidelines.</li><li>Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases.</li><li>Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement Identification of bottlenecks in the work of customer service and their elimination.</li><li>Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work.</li><li>Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system).</li></ul><p><strong>Requirements</strong></p><ul><li>3+ years of experience in Сustomer Service including mentoring, supervision and quality control.</li><li>Experience supervising remote teams to targeted KPIs, including selection, training and development.</li><li>Proficient English, both written and verbal.</li><li>Experience with creating methodologies, instructions, and forms.</li><li>Experience of conducting analysis, with the ability to use data points and sources of insight to define problems and develop innovative solutions.</li><li>Excellent leadership and interpersonal skills.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Energetic personality with the drive to effect change and develop relationships across all levels of the business.</li></ul><h3>Salary: $2,000 - $2,500/mo + $1,000 KPI (starting the 2nd month).</h3><h3>Work hours: from 9.00 am till 6.00 pm EST.</h3><p><strong>Benefits</strong></p><ul><li>Paid Time Off (Vacation, Sick & Public Holidays)</li><li>KPI</li></ul>WhizzNew YorkNY
VIEW JOBS11/20/2022 12:00:00 AM2023-02-18T00:00<p>Morgan Stanley ("MS") is a global financial services firm that conducts its business through three principal business segments-Institutional Securities, Wealth Management, and Asset Management.</p><p>As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.</p><p>Department Profile:</p><p>The Anti-Money Laundering Risk (AML Risk) team is embedded within the Firm's business line. It is responsible for identifying, assessing, and escalating potential money laundering and reputational risks associated with higher risk client types. The AML Risk team is considered to be in the First Line of defense and supports the onboarding, client due diligence, enhanced due diligence and negative news processes for Morgan Stanley.</p><p>Role Description:</p><ul><li><p>Perform Quality Control reviews for the Firm's Wealth Management and US Banks businesses to ensure accounts are compliant with applicable internal procedure and policy requirements, along with external regulations, for the BSA/AML, KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and Negative News Screening (NNS) program</p></li><li><p>Perform specific targeted testing of designated processes as instructed by management.</p></li><li><p>Effectively document and communicate any identified errors/discrepancies to the appropriate business line unit and/or management and ensure that corrective action is taken.</p></li><li><p>Maintain internal tracking log for all remedial items and collaborate and communicate with business partners to ensure that deadlines are met.</p></li><li><p>Partner with the Business Unit, including Financial Advisors and Branch Risk Officers, to ensure appropriate client on-boarding due diligence processes are enacted while providing a positive client experience.</p></li><li><p>Assist in preparing ongoing and ad hoc reporting for senior management.</p></li><li><p>Escalate potential risk issues associated with new account opening customer profiles with internal management and the Second Line of Defense Bank AML Compliance teams.</p></li><li><p>Assess and mitigate the Firm's Wealth Management and US Banks (including Retail and Institutional client-bases) businesses exposure to money laundering and reputational risk-relevant activities</p></li><li><p>Actively identify, measure, control, and remediate money laundering and reputational risk issues with partners in Second Line of Defense Global Financial Crimes, Compliance, and the Business Unit</p></li><li><p>Contribute to the planning and performance of internal reviews of controls residing within various product and business areas to ensure that controls are adequately designed and are operating effectively.</p></li><li><p>Collaborate with the AML Compliance group to ensure BSA/AML programs operate effectively and continue to comply with regulations and changes in regulations.</p></li><li><p>Assist in maintaining and updating procedures and proposing testing methods or alternative recommendations for process improvements and program efficiency.</p></li><li><p>Maintain knowledge concerning AML/BSA developments including OCC requirements relating to AML and the USA Patriot Act.</p></li></ul><p>Experiences:</p><ul><li><p>Have 2 plus years of relevant experience with BSA/AML Regulations within the financial services industry, or at a financial services regulator (e.g., FINRA, Securities and Exchange Commission, Office of the Comptroller of the Currency, Federal Reserve Bank, etc.)</p></li><li><p>Have an undergraduate degree or relevant work experience in Business, Finance, or another related field</p></li><li><p>Strong knowledge of Know Your Customer (KYC), Customer Identification Program and Customer Due Diligence (CDD) requirements</p></li><li><p>Strong work ethic and ability to produce work product with a high degree of integrity</p></li><li><p>Ability to communicate effectively both verbally and in writing</p></li><li><p>Ability to work in a high volume, fast paced environment</p></li><li><p>Ability to work both independently and with team members, under tight deadlines</p></li><li><p>Ability to handle highly confidential information professionally and with appropriate discretion</p></li></ul><p>Skills Desired:</p><ul><li>Working knowledge of MS Office (e.g., Microsoft Word, PowerPoint, Excel)</li><li>Experience using Due Diligence Screening Tools (e.g., Lexis Nexis, Factiva, DDIQ, World Check, CLEAR, Regulatory Data Corporation (RDC), Actimize)</li><li>Certification as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license is a plus</li></ul><p>Expected base pay rates for the role will be between $70,000 and 100,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.</p><br>Morgan StanleyNew YorkNY
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