The Quality Control Engineer, Services is accountable and responsible for the quality management of assigned Service Centers and ensuring compliance to the OEM Repair Quality Program and TDW Equipment Maintenance Program. The role will also support the Services Global QMS, which includes risk analysis, Quality Management Review support, internal audits, and QMS documents/preservation/maintenance standards. This role will ensure effective closure of any findings and CAPA's. Effective closure may require this role assists in the development of processes (where needed) with the Services Operations Team.
ISO 9001 QMS (10%)
Assists WH Services Quality Manager, in the development and implementation of written programs and procedures for global service activities to ensure data collection is structured, managed, and utilized to benefit the ISO 9000 quality system.
Assists the WH Services Quality Manager, in developing and conducting training programs related to quality assurance concepts and tools.
Performs internal audits at Service Centers or Job Sites (as needed)
Assists quality management reviews and/or the development of the QMR data.
Conduct risk analysis and MOC for assigned shops and collaborate at a global level.
Quality Control for OEM Repair and TDW Maintenance Programs (55%)
Support Service Operations' strategies for improvement of Service Shop's preservation and maintenance standards regarding quality checks, disposition, and reliability of equipment.
Travel to Service Centers for Equipment Audits up to 50% and reporting of the audits.
Utilize tools, such as, 5S, Lean, Kaizen, or Action Workouts develop lean and visual management for shop floors in collaboration with Service Operations, as well as other processes.
Develop ITP's for OEM Repair Work and TDW Maintenance work (as needed).
Attend any kick-off meetings for OEM Repair work.
Perform inspections or verification of OEM Repaired Client Equipment.
Perform Contractual reviews for OEM Repair work (if needed).
Ensure OEM Repair Data Books are verified as completed correctly and shipped with the completed equipment.
Troubleshooting/Problem- Solving (35%)
Utilizes appropriate quality tools (e.g., problem solving and root cause analysis) to help resolve customer complaint issues.
Assist in the facilitation of NCR investigations.
Drive quality alerts with associated RCA and CAPA.
Drive effective findings closure from internal audits and NCR/CAPA's.
4-year degree in Engineering or other technical discipline is required or 4 years Quality Engineering experience.
A 2-year non-technical degree may be substituted with documented 7+ years in a Quality role.
Working knowledge of Lean Manufacturing and Six Sigma methodologies.
Understanding of statistics as they apply to quality programs and activities.
Excellent written, verbal and multimedia communications skills
T.D. Williamson Inc.