Quality Control Coordinator (Social Service Programs Case File Reviewer)

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conduct case file and record reviews for compliance and identifying opportunities for improvement or corrective actions

• Ensuring contractual performance expectations are met.

• Review quality assurance standards, study existing policies and procedures, and interview personnel and participants to evaluate effectiveness of quality assurance programs.

• Submit weekly quality assurance reports

• Present consistent feedback to management regarding areas that need improvement.

• Create, implement, and monitor standard operating procedures

• Ensure 100% of clients participate in the client satisfaction survey

• Ensure all clients receive a return call within 24 hours of calling and leaving a message

• Other duties as assigned

Qualifications

• Self-motivated and flexible team player.

• Strong organizational, interpersonal, and communication skills.

• Knowledge of quality assurance procedures and federal, state, and local coalition laws and mandates.

• Take pride in your computer and data management skills.

• Understand eligibility determination processes and filing procedures.

• Associate degree or higher in human services, education, psychology, sociology, or a related field and two years of related experience and are ready to make an impact.

• A valid driver's license in good standing and proof of liability insurance are also required.

Additional Information

This position pays $20.60 per hour.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.