Quality & Continuous Improvement Manager

Job Summary:

The Quality and Continuous Improvement Manager evaluates work processes to determine strategies and programs which provide greater productivity and efficiency of company functions. This position will require assessing the current processes and developing the plan to implement a culture of quality and continuous improvement.

Supervisory Responsibilities:

Oversees the daily workflow of the department.

Duties/Responsibilities:

Continuous Improvement:

• Develop and lead the continuous improvement roadmap and initiatives for the Company including the creation and leadership of a cross-functional governance team.

• Identification of an external recognition program to use as a framework to develop the lean culture across the organization (to train and mentor all functional process owners in the concepts of continuous improvement and various tools.

• Coach, mentor, and provide support and leadership to the organization on the use of Lean, Six Sigma, and other continuous improvement tools.

• Lead cross-functional projects and initiatives to deliver process improvements, lean strategies, and best practices in the areas of lean manufacturing, Six Sigma, etc.

• Integrate new processes and technologies into existing workflows with minimal resistance and high adoption rates is facilitated by adept change management. A strategic approach to communication, training, and support is essential to ensuring that changes lead to lasting improvements without disrupting productivity.

• Consult and advise leadership on process and performance improvement opportunities that will foster growth, improved customer satisfaction, and operational efficiencies.

• In collaboration with the Human Resources department, create and curate change management tools to be integrated into other change methodologies across the organization.

• Conduct leader coaching on the introduction of organizational changes and the role of the people side of change management.

• Facilitate value stream mapping of key processes to define current state and develop plans to execute to future state. Conduct advanced data analysis for process mapping as needed.

• Drive the development of the continuous improvement training curriculum for new hires.

• Develop standardized training and tools to be used across the organization to ensure consistent application of continuous improvement activities.

Quality Management

• Define, develop and implement the Company's quality management strategy and structure including defining quality policies, quality manual, and procedures while ensuring compliance to quality system requirements.

• Manage annual reviews and revisions of quality system procedures and work instructions.

• Serve as the primary quality control resource for problem identification, resolution, loss reporting, and continuous improvement. Lead and participate in internal quality audits.

• Manage internal and external quality metrics, root cause analysis, and CAPA usage to drive improved quality.

• Develop the corporate review process of quality events to ensure quality and effective CAPA implementation.

• Manage the documentation control processes including creation, approval, documentation management, internal audits, and overall system management.

• Provide guidance and direction for internal quality inspection processes, defining tasks and scope of work.

• Develop statistical process control methodology on incoming and in process metrics.

• Establish and implement key quality metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable leaders to a make sound product quality decisions. Collaborate with process owners and all other employees to further understanding and involvement of staff in metrics and related continuous improvement processes.

• Promptly address customer issues based on priority and risk assessment. Work with customer facing teams and internal execution teams to address and resolve issues.

• Analyze and prioritize warranty data driven improvements to reduce post-installation costs and overall system performance.

• Develop process certification standards and develop process to achieve external certifications and recognition.

• Conduct data analysis and provide recommendations for product recalls as needed.

• Collaborate with After the Sales Service team to document, triage, and respond to external quality issues.

• Manage internal and external quality trends, investigation, and response focused on robust CAPA implementation.

• Collaborate with product development and software development teams to ensure testing, development, and product release processes meet quality and reliability expectations.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to build strong positive relationships with vendors, customers, office and production team members.

• Ability to function well in a fast-paced environment.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

Bachelor's degree in a relevant field.

Minimum of five years relevant experience or equivalent combination of education and experience.

Lean Six Sigma Black Belt.

Experience leading organizational change management initiatives.

Proven experience leading Lean manufacturing methods and process improvement programs.

Experience operating in and managing quality management systems.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 25 pounds at times.

Salary range: $85,000 - 105,000 actual compensation will be based on experience.

About Us:

CCL Industries Inc. employs approximately 25,300 people operating 205 production facilities in 43 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world's largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world's largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments.

With global presence and the resources of over 25,000 strong, opportunities with CCL Label are endless!