Quality Clinic Manager (Onsite)

Date Posted:

2024-02-23

Country:

United States of America

Location:

PW102: Middletown Aircraft Rd P.O. Box 611, Middletown, CT, 06457 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight-designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we're seeking the people to drive it. So, calling all curious.

Come ready to explore and you'll find a place where your talent takes flight-beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we'll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that's evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

The Cold Section Quality Clinic is a challenging, fast paced, high visibility environment. The ideal candidate is one that is an independent self-starter, is adaptable, has high energy, ability to handle multiple issues at once, works well with others, and can lead by influence.

Key Responsibilities:

• Supervise, mentor, and guide Quality Clinic Investigation Managers and Cline Leads

• Provide oversight and be accountable for the Escape Management Process for Cold Section Module Center (CSMC):

• Military and commercial Customer Return Process and Q1QN processing

• Problem Resolution Team (PRTs) for internal and external product quality escapes

• Clinic Assists for high pain organizational issues (Cost, delivery, quality, EH&S, etc.)

• Be the expert in PW Product Recall Escape Management process and Quality Clinic Systems

• Strong ability to understand and accurately execute requirements of PW 5.3.6.1, PW 8.2.1, PW 8.2.1.1, and all other relevant QRSW and standard work.

• Provide coaching and guidance to PRT teams to reach timely and effective resolution of SDO/FPN/RTR.

• Drive personal and core clinic team improvement in RCCA proficiency.

• Train and drive RCCA competency for cross-functional teams that include manufacturing engineering, quality engineering, operations, and materials management.

• Enhance CSMC Quality Clinic efficiency and posture, while maintaining full Clinic Certification

• Maintain personal and team CORE discipline and certification.

• Assist and provide support to 1st, 2nd, and 3rd party audits of CSMC Quality Clinic system.

• Oversee management of aged, restricted inventory on PPX inspection lots to keep under established threshold.

• Oversee publication of Clinic, Escape Metrics, and Control Tower Metrics.

• Participate in Quality Clinic and RCCA Discipline process improvement events.

• Foster and maintain cooperative relationship with Core Quality, Program Quality, QACS, Product Recall, EDSI, CSE/CTS/CS&IS, DCMA, and leverage clinic to clinic interactions across the enterprise.

Basic Qualifications:

• Bachelor's degree in technical field required (e.g., Technology, Engineering, Manufacturing, Quality, Operations).

• 8+ years of experience in Quality, Manufacturing, Operations and/or Engineering with a minimum of 5 years in the aerospace industry.

• Proven Project Management experience in a fast-paced, high stress manufacturing environment.

• Strong familiarity with the 8D investigation process, DAMIC, Root Cause Corrective Actions, 5-Why, and Fault Tree will be required.

• High energy, dynamic individual who strives for continuous improvement.

• Demonstrated ability to work effectively with leadership and associates at all levels through the organization and external customers.

• Strong knowledge in Microsoft office applications.

• Strong Knowledge of non-conforming material management processes.

• US citizenship required due to government contracts.

Preferred Qualifications:

• Master's degree in technical field required (e.g., Technology, Engineering, Manufacturing, Quality, Operations).

• 12+ years of experience in Quality, Manufacturing, Operations and/or Engineering with a minimum of 5 years in the aerospace industry.

• ASQ Certified Quality Engineer and/or Certified Manager of Quality/Organizational Excellence.

• PMI Project Management Professional.

• CORE Champion and JCL 2.

• Certification in Red-X / 6 Sigma / similar data driven problem solving approach preferred.

• Working proficiency in SAP is preferred.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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