Quality Assurance Technician

Job Overview

Quality Assurance Technician - 25400 Old Mill Road, Windsor, Virginia, 23487

As a Quality Assurance Technician for Keurig Dr Pepper, you will be responsible for supporting Operations from a Quality perspective. You will work with Operations to identify, analyze and resolve quality problems. You will ensure that product meets specifications and that customer expectations are consistently being produced. You will be reporting regularly on quality issues, as well as supporting QA roles in problem identification and prevention. In this position you will promote and support Keurig Dr Pepper's continuous improvement initiatives, supporting the Keurig Dr Pepper Coffee Operations in all aspects of Quality and the Company Purpose and Principles.

Nights (223) shift:

6:00pm-6:15am

• Week 1: Monday Tuesday Friday Saturday

• Week 2: Sunday Wednesday Thursday

Position Responsibilities

• Participate in the implementation of quality improvement initiatives to reduce process variation and prevent process and product nonconformities

• Work with the QA personnel to review proposed product specification changes, or new product offerings prior to implementation, to help assess the impact on product/process quality requirements and help to implement appropriate changes as needed

• Document data and facts in clear and easy to understand formats in order to work issues most effectively

• Take initiative and responsibility for needed actions to support quality and business goals

• Ensure the rigorous application of standards and the compliance to specifications from a quality standpoint

• Help to define, develop, and maintain quality information records

• Assist in communications to internal customers from a quality standpoint, and for facilitation of processing of nonconforming material

• Use basic quality principles, tools, and continuous improvement initiatives; train others as you develop expertise

• Conduct a quality test/inspection plan (as appropriate for area(s) assigned) for periodic reporting and comparison to field data

• Participate in internal process and product audits

• Participate and prepare sensory test tasting events

• Interface with internal and external quality partners

• Become knowledgeable in PeopleSoft/SAP transactions for the flow of work orders and material through WIP processes including Product and Qualification hold procedures

• Be involve with QA testing in one or more product or process areas, including all SKU's or items produced within those processes

• Represent the customer perspective - help to answer all anticipated customer questions during the problem resolution process

• Use quality tools (and others) to troubleshoot, identify, and analyze problems to the true root cause level, and work with the appropriate teams to implement solutions and ensure the identified root cause problems are resolved

• Understand the process areas responsible for, as well as other input and or output processes that may have an impact relationship; define control points, bottlenecks and work with process teams to effectively monitor them.

• Help to define, develop, and maintain quality information records

• Communicate and educate other functional groups on the role of the Quality department, and the responsibilities of everyone for quality

• Multitasking is required daily, and constant assessment of prioritization is required to best meet both the customer and business needs.

• Must work effectively in team environments, communicating and participating in a constructive manner.

• Must be proactive, anticipating and planning to meet objectives by finding ways to identify potential obstacles and improve processes and procedures to prevent occurrence

• Perform other duties as requested by management

• Follow all policies, procedures, ergonomic standards and safety requirements directed by Keurig Dr Pepper and the department

Total Rewards

• Compensation: Pay starting at $24.72/hour.

• Benefits availabile day 1: Medical, Dental, Vision, Disability, Paid Time Off (including vacation and sick time), 401k with company match, Tuition Reimbursement

Requirements

• 1-2+ years of Quality Assurance experience. HAACP background preferred

• 2-4+ years' experience in a production environment required

• Coffee sensory process experience desired

• Manufacturing experience in the food industry desired

• Statistics and analytical experience desired

• Skilled in Microsoft office products; especially Excel

• Effective problem solving skills

• Excellent communication skills (written and verbal)

• Ability to prioritize in a dynamic environment

• Ability to get along with others, be punctual, and follow instructions

• High level of self-initiative

• Ability to work independently

• Ability to deal with ambiguity

• Technical skills and QA Lab tools experience - broad exposure base desired

• Appreciation and passion for coffee preferred

• Ability to uphold Safety standards, participates in Continuous Process Improvement on the job, and follows our Manufacturing best practices

• Ability to get along with others, be punctual, and follow instructions

Company Overview

Keurig Dr Pepper (NASDAQ: KDP) is a modern beverage company with a bold vision built to deliver growth and opportunity. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values. We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together at scale. Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of ~28,000 employees to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.