Quality Assurance Supervisor

Supervisory Responsibilities:

Oversees the daily workflow of the department.

Duties/Responsibilities:

• Define, develop, and implement the Company's quality management strategy and structure including defining quality policies, quality manual, and procedures while ensuring compliance to quality system requirements.

• Manage annual reviews and revisions of quality system procedures and work instructions.

• Serve as the primary quality control resource for problem identification, resolution, loss reporting, and continuous improvement. Lead and participate in internal quality audits.

• Manage internal and external quality metrics, root cause analysis, and CAPA usage to drive improved quality.

• Develop the corporate review process of quality events to ensure quality and effective CAPA implementation.

• Manage the documentation control processes including creation, approval, documentation management, internal audits, and overall system management.

• Provide guidance and direction for internal quality inspection processes, defining tasks and scope of work.

• Develop statistical process control methodology on incoming and in process metrics.

• Establish and implement key quality metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable leaders to a make sound product quality decisions. Collaborate with process owners and all other employees to further understanding and involvement of staff in metrics and related continuous improvement processes.

• Promptly address customer issues based on priority and risk assessment. Work with customer facing teams and internal execution teams to address and resolve issues.

• Analyze and prioritize warranty data driven improvements to reduce post-installation costs and overall system performance.

• Develop process certification standards and develop process to achieve external certifications and recognition.

• Conduct data analysis and provide recommendations for product recalls as needed.

• Collaborate with After the Sales Service team to document, triage, and respond to external quality issues.

• Manage internal and external quality trends, investigation, and response focused on robust CAPA implementation.

• Collaborate with product development and software development teams to ensure testing, development, and product release processes meet quality and reliability expectations.

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong supervisory and leadership skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to build strong positive relationships with vendors, customers, office and production team members.

• Ability to function well in a fast-paced environment.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Bachelor's degree in a relevant field.

• At least 3 years Quality Assurance experience.

• Familiarity with ISO 9001:2015 and PS9000:2016 standards for pharmaceutical packaging preferred.

• ISO 9001:2015 internal auditor experience.

• Experience operating in and managing quality management systems.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift up to 25 pounds at times.

Salary range: $70,000-80,000 actual compensation will be based on experience.

About Us:

CCL Industries Inc. employs approximately 25,300 people operating 205 production facilities in 43 countries with corporate offices in Toronto, Canada, and Framingham, Massachusetts. CCL is the world's largest converter of pressure sensitive and specialty extruded film materials for a wide range of decorative, instructional, functional and security applications for government institutions and large global customers in the consumer packaging, healthcare & chemicals, consumer electronic device and automotive markets. Extruded & laminated plastic tubes, aluminum aerosols & specialty bottles, folded instructional leaflets, precision decorated & die cut components, electronic displays, polymer bank note substrate and other complementary products and services are sold in parallel to specific end-use markets. Avery is the world's largest supplier of labels, specialty converted media and software solutions for short-run digital printing applications for businesses and consumers available alongside complementary products sold through distributors, mass market stores and e-commerce retailers. Checkpoint is a leading developer of RF and RFID based technology systems for loss prevention and inventory management applications, including labeling and tagging solutions, for the retail and apparel industries worldwide. Innovia is a leading global producer of specialty, high-performance, multi-layer, surface-engineered films for label, packaging and security applications. The Company is partly backward integrated into materials science with capabilities in polymer extrusion, adhesive development, coating & lamination, surface engineering and metallurgy, deployed as needed across the four business segments.

With global presence and the resources of over 25,000 strong, opportunities with CCL Label are endless!