Quality Assurance Specialist

Willis Towers Watson Tempe , AZ 85280

Posted 2 months ago

Role Overview

Quality Assurance Specialists (QAS) are members of a SCRUM team and are involved in the complete life-cycle of a software change. As a QAS you will participate in planning discussions with business stakeholders and development staff to determine how business problems and opportunities can be resolved/realized with enhancements to existing software and the creation of new software systems. Through the manual use and analysis of software systems deployed to QA you will identify errors in their design or implementation, and verbally communicate those flaws to the team while tracking the documented version electronically. When you designate a product is ready for release you will work with the end user or training department to create release notes and ensure that the product is understood, and that it will integrate seamlessly into Willis Towers Watson's operations. Once stakeholder and QA approval is in place, the QAS is responsible for conducting a production smoke test of deployed changes and triaging any error reports from operations concerning the use and adoption of the changes. As a QAS you will also be expected to "walk the process" by spending up to one day a week at our call-center operations personally triaging all errors that occur in production, and learning how to proxy the actions, behaviors, and mindset of the end user for any given software product you test. Location preferences are: Tempe, Arizona, South Jordan, Utah and Salt Lake City, Utah.

Role Priorities

  • Work effectively in a team.

  • Complete all work diligently and with a commitment to quality.

  • Complete tasks in a timely manner and properly communicate whether individual/team workload is too light or too heavy.

  • Analyze software products for defects and repeatedly test similar functions as subsequent iterations of the products are released.

  • Report problems in a professional manner and accurately assess potential risks associated with the software defects.

  • Complete additional tasks as assigned by the direct manager or other leadership personnel.


  • Four year college degree (or equivalent experience) preferred.

  • Prior experience testing or developing software products preferred.

  • Able to write SQL scripts preferred.

  • Prior experience with agile development preferred.

  • Adept with website and desktop application interaction.

  • Excellent oral and written communication skills.

  • Understanding of Health Insurance and Health Insurance industry preferred.

  • A self-motivated and self-directed learner.

  • Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.

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Quality Assurance Specialist

Willis Towers Watson