Quality Assurance Specialist II

Southwest Key Programs Houston , TX 77020

Posted 3 weeks ago

Job Summary:

The Southwest Key (SWK) Quality Assurance Specialist (QA Specialist) will provide quality management, surveillance, and risk management support to SWK program administration and staff. The QA Specialist is responsible for the identification, investigation, and reporting of all program related critical/serious incidents and will document and report incident and event data according to Office of Refugee Resettlement (ORR), state licensure, and SWK requirements. The individual in this role will work with program management and staff on-site to implement performance improvement and corrective action plans. This position will participate in Regional Quality Management Committee Meetings and all Performance and Quality Improvement (PQI) initiatives as indicated by the SWK PQI Vice President, Executive Team 'Cabinet', and/or Regional Quality Assurance Manager.

Essential Functions:

  • Participate in the SWK PQI Performance Improvement Quality Review program as required by the National Director, PQI.

  • Actively manage the incident and event process.

  • Reference and utilize the following regulatory requirements:

  • ORR Program requirements

  • State licensing requirements

  • SWK PQI Standard Work Processes and Policies and Procedures

  • Southwest Key Programs policies and procedures

  • Council on Accreditation requirements

  • Collect and analyze program performance reports for SWK national and regional program Quality Committees.

  • Actively participate in the program and Regional Quality Committees and Sub-Committees.

  • Implement tasks and required reporting per the SWK PQI Work Plan.

  • Conduct root cause analysis to identify performance issues and intervention best practices within PQI work groups and project teams as requested.

  • Performs other duties as assigned.

Other Functions:

  • Act as quality ambassador for assigned program.

  • Provide technical assistance to program staff.

Qualifications and Requirements:

  • Bachelor's degree required; in health and human services, public health, early childhood education, social work, business management, engineering or related field preferred.

  • 3-5 years experience in Quality Management/Assurance, Compliance, Accreditation, Safety, and or Risk Management (academic experience and or internships may be considered).

  • Experience facilitating audits and/or work groups.

  • Ability to apply statistical methods to read and interpret performance data.

  • Knowledge of and experience with state child care facility licensure requirement.

  • Experience using continuous quality improvement methods and tools.

  • Strong technical writing and data analytics skills.

  • Ability to work with diverse populations and teams and communicate.


  • Bilingual (English/Spanish)
  • Certified Professional of Healthcare Quality (CPHQ) or Lean Six Sigma Green Belt Certification

Physical Demands:

Must be able to read, write, and communicate. While performing the responsibilities of this job, the employee is required to bend, lift, seize, hold, grasp, turn, or otherwise work with hand or hands. Expressing or exchanging ideas by means of the spoken word. Must be able to lift up to 10 pounds.

Work Environment:

General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel.

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Quality Assurance Specialist II

Southwest Key Programs