Quality Assurance Specialist I

About Us

Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America's Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.

How This Role Impacts Live Oak and its People

We are on a mission to be America's small business bank. Our deposits help fund loans for small businesses across the country. As a Quality Assurance Specialist, you help fuel the growth of small businesses. The Quality Assurance Specialist supports the compliance, risk, and governance functions of the Deposits team as it undergoes a multi-year expansion of products, services, and technology.

The Quality Assurance Specialist is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.

What You'll Do at Live Oak

• Monitor reporting and critical areas of operations for accuracy, consistency, and compliance to mitigate regulatory and operational risk

• Conduct sampling and testing of operational workflows to ensure effectiveness of controls

• Assist with tracking, review, and execution of risk management strategies and key internal controls

• Conduct periodic reviews and assist with maintenance of written policies and procedures

• Collaborate and provide reporting and feedback to management pertaining to quality assurance assessments and process improvements.

• Maintain current knowledge of business processes, regulations, and upcoming regulatory changes

• Assist with preparation and facilitation of audit and examinations.

• Analyze and interpret data to monitor trends and root causes. Partner with managers to proactively address issues.

• Assist with testing and preparation for new products and services.

How You'll Do It

• Possess deep understanding of business process and regulatory requirements

• Demonstrate attention to detail with a high degree of accuracy

• Display strong initiative with ability to meet deadlines and accomplish objectives with minimal supervision

• Demonstrate ownership of the quality assurance function within Deposits

• Exercise strong organizational, time management, interpersonal, communication, and critical thinking skills

• Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities

Required and Preferred Experience

• 3+ years in financial services with a focus on deposit operations, customer service, or compliance required

• Bachelor's degree or equivalent industry experience required

• Knowledge of banking regulations required

To Thrive at Live Oak

• Gravitate to Growth

• Shows adaptability and support for changes to improve organizational effectiveness.

• Communicate and Collaborate

• Communicates clearly and thoughtfully, demonstrating empathy in teamwork.

• Eye of the Tiger

• Gets positive results by taking personal responsibility for actions and team outcomes.

• Know Your Business

• Curates and maintains a depth of knowledge and skill to perform one's job effectively.

• Customer at the Center

• Provides customers with a personalized experience to achieve exceptional outcomes.

For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/

At Live Oak Bank, we are passionately focused on creating an inclusive and genuine environment! We encourage you to apply for roles that you believe you'd be a great fit for, even if you feel your past experience does not perfectly match every requirement. As we continue to grow, our People Team will match the skillsets of current and prior applicants with open roles within our organization. As we say at Live Oak, "Paint the Target!" and go after your goals!"