Quality Assurance Specialist - Cash Posting (Remote)

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it's more than just a job. You'll be part of a team that's driving innovation and leading the way in cloud-based patient management software.

The technology allows us to provide the tools for better outcomes but at our heart, we're really about people. We strive to positively impact our customers' businesses and the lives of patients every single day.

• Reports to: Team Lead

• RCM Cash Posting

Location: Revenue Cycle Management

• Mount Pleasant, WI (Remote)

Job purpose: This position reports directly to the Cash Posting Team Lead and is responsible for the quality and achievement of cash posting. Achieve optimal results for our clients while ensuring compliance with payor requirements and RCM policies and procedures.

Key accountabilities and decision ownership:

• Accurate posting of payments received from multiple sources for multiple clients

• Reconciling deposits and resolving complex discrepancies.

• Reviewing remittance advice to assure appropriate payments, adjustments, balance transfers and recoupments are completed accurately

• Assists with special projects and compiles reports.

• Responds to inquiries regarding payments and reconciliation.

• Performs quality review on cash posting transactions to assure completed accurately, and according to the procedures established.

• Makes procedure recommendations and updates procedure documents for optimal performance.

• Communicates and works with clients and cross-functional departments to identify potential risks and solutions for performance improvement

• Identifies potential deficiencies in processes via analysis and trends.

• Identifies training needs, provides education, and assists in implementation of procedure changes.

• Assures SLA's and quality of work thresholds are maintained.

• Drives change through collaboration, influence, and partnerships

• Manages workload and completes assignments timely.

• Manages cases and ensures timely and accurate responses to the client and/or functional departments and leaders

• Other tasks and responsibilities as assigned.

• Skills, experience, technical/professional qualifications:

Must have:

• High school education required

• Experienced in cash posting and reconciliation

• Effective professional oral and written communication skills

• Exceptional organizational skills with a high-level of attention to detail and the ability to multitask within multiple client databases

• Must be detail oriented and able to work independently and complete tasks in a timely manner

• Strong computer skills, including Microsoft Office and databases

• Preferred:

• Associate/Bachelor's degree or equivalent job experience

• Strong ethics and a high level of personal and professional integrity

• Passionate about customer service

• Excellent problem-solving skills focused on identifying and implementing solutions for customers

• Results-driven, self-starter who is highly motivated and able to troubleshoot challenges on the fly

• Proven track record of working towards and exceeding metrics

Base Pay Range For This Position

16.30 - 20.37 - 24.44 USD Hourly

For remote positions located outside of the US, pay will be determined based the candidate's geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.