Quality Assurance Senior Income Maintenance Technician

Larimer County Fort Collins , CO 80521

Posted 2 weeks ago

Overview

Larimer County Human Services is seeking a skilled Senior Income Maintenance Technician (SIMs) for its Quality Assurance (QA) team. This position is a part of the Program Assistance Unit in the Operations Division. The QA team plays a vital role in the Department's continuous process improvement efforts to deliver accurate and timely benefits to recipients.

A Quality Assurance (Senior Income Maintenance Technician) is responsible for reviewing public benefit case files, identifying errors/best practices, corresponding with income maintenance technicians, managers, trainers, and State of Colorado policy staff to correct errors and report error trends. The QA team is also responsible for identifying trends and patterns and making recommendations regarding how to address these issues.

A Quality Assurance (Senior Income Maintenance Technician) is a lead worker who provides leadership and instruction so others can complete tasks quickly and effectively. They possess and maintain a high level of knowledge in policies and procedures which govern multiple programs, including but not limited to, Medicaid, Food Assistance, Colorado Works, Temporary Assistance for Needy Families, Aid to the Needy and Disabled, Aid to the blind, Old Age Pension, and Home Care Allowance. They are skilled in navigating the Colorado Benefits Management System (CBMS) and able to troubleshoot system issues.

The ideal candidate will be friendly, reliable, solution focused, a team player, self-motivated, and possess excellent communication skills.

Details

This job might be for you if:

  • You enjoy research and problem solving

  • You like helping others

  • You pay close attention to detail and strive for accuracy

  • You look for ways to increase efficiencies and keep an open mind when presented with new ideas

  • You are strong verbal and written communication skills

  • You have good time management and organizational skills

  • You thrive in a fast paced work environment

  • You strive for continuous improvement and growth

  • You can establish and maintain effective working relationships with other Department staff and representatives of other agencies and organizations

  • You can balance and meet State and County established performance goals

To view the complete Job Description for this position click here and search Senior Income Maintenance Technician.

Qualifications:

  • Four years experience in a directly related field including one year of experience equivalent to that of an Income Maintenance Technician II in Larimer County, or in the performance of similar duties and responsibilities in a human services program.

  • High school diploma or GED required.

  • Possession of, or ability to obtain, a valid Colorado Driver's License.

Other items to note:

  • An offer of employment is contingent upon the successful completion of a pre-employment drug screen. As marijuana is an illegal substance under federal law, testing positive for marijuana (medical or otherwise) or any other substance for which the county tests, will result in the contingent offer of employment being revoked. A successful completion of the drug screen is defined as obtaining a negative result.

Remote work requirement:

This position is required to work remotely for a portion of work hours. To work remotely, qualified candidates will need to have an adequate home or other remote workspace as well as reliable phone access and stable internet (to be determined by an internet speed test).

All application components must be submitted by 11:59 PM MT on the closing date listed.

Employee Benefits

Click here to view information on Larimer County's Benefits.

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Quality Assurance Senior Income Maintenance Technician

Larimer County