Quality Assurance Rep I

4Over Phoenix , AZ 85002

Posted 7 months ago

Customer Service Resolution Specialists provide customers with solutions by providing a high level of service and problem resolution. Our Customer Service Resolution Specialists develop a deep knowledge of multiple products and the ability to develop and retain relationships through listening and implementing a successful plan of action. They resolve a wide variety of issues by applying their knowledge about customer orders and our products and by providing a positive customer experience. This role requires a good ability to prioritize and juggle multiple responsibilities in a fast paced environment. This role must also be able to interact professionally with diverse personalities and handle escalated issues by investigating and gathering additional information in order to successfully navigate through the organization to resolve customer requests.

General Responsibilities:

  • Interact directly with production in order to resolve issues.

  • Resolve customer concerns and handle conflict resolution with patience and professionalism Document each interaction to insure a complete history on all accounts.

  • Review and resolve issues in a timely manner by identifying root cause and educating customer on our website, company products and services.

  • Willingness to explore and utilize tools to understand issues and create resolutions.

  • Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge.

  • Listens intently to gain a full understanding of the issue; acknowledges key points and asks appropriate questions to define and understand a problem; interprets verbal cues to identify underlying concerns and motivations.

  • Exercise critical thinking and make decisions using sound judgement.

Required Skills:

  • One year graphics / customer satisfaction / problem resolution experience required.

  • Working knowledge of Adobe CS Suite - Photoshop / Illustrator / Acrobat.

  • Working knowledge of common file problems (transparency / overprint / missing font).

  • Detail-oriented, organized and a strong ability to follow tasks through to completion.

  • Solid work ethic with a positive attitude.

  • Experienced in troubleshooting customer problems and complaints.

  • Excellent listener, time management and multitasking skills with the ability to address difficult situations with patience and professionalism.

  • Clear and concise written and verbal communication.

  • Builds rapport with others and enjoys working in a team environment.

  • Works well in a fast paced environment.

  • Printing experience / Large format knowledge is desired.

  • Bilingual Spanish is desired.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Assurance Inspector

Berry Plastics

Posted 4 days ago

VIEW JOBS 2/14/2020 12:00:00 AM 2020-05-14T00:00 Berry Global Berry Global, headquartered in Evansville, Indiana, is committed to its mission of 'Always Advancing to Protect What's Important.' With $13 billion in revenue for fiscal year 2018 on a combined pro forma basis from operations, Berry is a leading global supplier of a broad range of innovative nonwoven, flexible, and rigid products used every day within consumer and industrial end markets. Berry operates over 290 manufacturing facilities worldwide, on six continents, and employs over 48,000 individuals. At Berry, we pursue excellence in all that we do and are always advancing to improve the way we work along with the products and services we provide. Our culture fosters trust and partnerships through appreciation, acknowledgement, and inclusion. At Berry, we are continuously improving to support our mission and exemplify our values of partnerships, excellence, growth, and safety. To learn more about Berry, visit berryglobal.com PURPOSE: The Quality Inspector provides guidance to ensure customer requirements are met by performing visual and gauge based inspection of injection molded goods. Attribute and variable data is observed and collected to determine conformance to established quality specifications. Other contributors to safety, quality and food safety are also observed or inspected, including adherence to safety policies, good manufacturing practices, established methods, procedures, and polices, and raw material conditions. A Quality Inspector has the discretion and is empowered to require correction, place materials on hold or release them from hold, determine materials to be scrapped, and stop a process partially or in whole. RESPONSIBILITIES: * Collect shots and samples from the production floor. * Perform variable inspections that provide metrology data such as size, weight, thickness, or opacity. * Perform attribute inspections comparing to established standards that note the presence or absence of a physical, visual, or functional characteristic or defect. Examples of these attributes include holes in product, deformation, contamination, and damage. QUALIFICATIONS: * The employee must demonstrate the ability to work independently, with minimal supervision. * Ability to read a caliper, micrometer, digital indicator and scale. * Ability to read and comprehend documents such as safety rules, operating instructions and procedure manuals. * Ability to write routine reports or correspondence. * Ability to effectively present information in one-to-one or small group situations with other employees of the organization. * Good computer skills: Microsoft Office, ERP and inspection programs. * High school diploma or GED equivalent. * Associate degree, HACCP and/or SQF experience is a plus. * One or more years working in a quality related position. Berry Plastics Phoenix AZ

Quality Assurance Rep I