Quality Assurance (Qa) Manager

Newwave Technologies Baltimore , MD 21203

Posted 2 months ago

Overview

NewWave is an information technology company helping businesses and government agencies modernize and thrive by applying the power of technology. NewWave began making a mark in the federal healthcare space in 2004, where we continue to actively modernize systems to improve healthcare's value for millions of Americans. Since then, our work has expanded across various sectors and industries, where we help our customers stay ahead of the new and make the world in which we live, better.

Responsibilities

The Quality Assurance (QA) Manager will understand the customer and corporate needs and requirements to develop effective quality control processes. This position supports a large-scale IT program supporting the Center for Medicare and Medicaid Services (CMS). We are looking for a person that is interested in improving the quality of healthcare nationwide.

  • Establish quality procedures, standards and specifications

  • Define quality procedures in conjunction with delivery teams

  • Conduct process and product audits in support of ISO 9001 and CMMI for development and services practices

  • Support the maintenance of core documented processes and procedures

  • Work with all program units to promote quality achievement and performance improvement in support of NewWave's quality objectives

  • Provide training quality plans, processes, procedures, and templates.

  • Document, monitor, and report statuses of corrective and preventive actions

  • Support Operating units with quality issues and improvements

  • Participate in reviews, walkthroughs, assessments, formal quality audits, and inspections

  • Identify impediments to quality and project execution; recommend corrective action items

  • Promote/support process improvement initiatives

  • Works with our customer and the program team to ensure deliver of a quality solution.

Qualifications

  • Bachelor's Degree and/or at least 5 years of experience in the field or a related area

  • 5+ years of experience working in a quality assurance or PPQA role

  • Experience with CMMI for Development and Services to include ML3 and ML4

  • Understand how to apply quality standards to software and services

  • Familiarity with tools, concepts, and methodologies of quality management

  • Understanding of Agile Software Development/Engineering environments

  • Excellent analytical abilities

  • Ability to effectively multi-task

Preferred

  • Experience with LEAN / Six Sigma, and/or PMI methodologies a plus

  • ISO 9001

  • ASQ Certification

Technical

  • Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)

  • Microsoft Project

  • Microsoft Visio

  • SharePoint

Residency Requirement

  • Must have lived in the United States at least 3 out of 5 years.

FLSA Status

  • Exempt

Interpersonal Skills

  • Excellent interpersonal, verbal and written communication, and organizational skills - must be able to communicate fluently in English both verbally and in writing

  • Should be deadline and closure oriented, work under tight time constraints with changing requirements.

  • Should be self-driven.

  • Effectively work on multiple applications and teams simultaneously.

  • Strong analytical, organizational and project management skills.

  • Demonstrated ability to lead and work with cross functional teams including senior level individuals.

  • Must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

NewWave is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NewWave is a proud Veteran friendly employer.

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Quality Assurance (Qa) Manager

Newwave Technologies