Quality Assurance & Project Specialist 2 - Training

State Of Georgia Atlanta , GA 30301

Posted 1 month ago

This Announcement is Open to the Public

Quality Assurance & Project Specialist 2 - Training

Who We Are

The Georgia Department of Revenue Motor Vehicle Division is primarily responsible for partnering with the 159 Georgia counties to facilitate applications for title and vehicle registrations. The division issues Georgia Certificates of Title, Commercial Vehicle permits and various license plates, and records liens and security interests on all vehicles registered in the State of Georgia.

What we offer

  • An environment of encouragement and professional growth.
  • A chance to make a difference by being a part of a driven and dynamic organization
  • A comprehensive benefits package including paid sick/annual leave, and competitive compensation.

What You Will Do

Under general supervision, you will be primarily responsible for delivering positive, engaging, and effective learning experiences for new hires and current employees. This will include developing, assessing, planning, and coordinating virtual and/or onsite training sessions, supporting internal customers by providing updates and tools for continued improvement, and evaluating training needs and effectiveness of training courses.

Additionally, the role calls for commitment to excellent customer service, attention to detail, and dedication to conducting oneself as a credible & trustworthy representative of state government.

Duties include but are not limited to:

  • Providing assistance with conducting employee onboarding, training, and assessments virtually and in-person

  • Demonstrating the ability to develop instructional materials, course outlines and lesson plans in a Learning Management system to ensure course content meets objectives

  • Creating, updating, tracking & testing training templates, assessments, and evaluation forms

  • Researching topics to develop training content

  • Collaborating with team to develop training strategies, initiatives, and materials

  • Maintaining a database of all training materials

  • Reviewing employee learning performance

  • Utilizing effective written and verbal communication skills.

  • Organizing work, determining objectives, and setting priorities to manage own time and workload effectively.

What qualifications are required? Applicants will not be considered unless they possess the following:

Bachelor degree in Business or related field from an accredited college or university AND two years of experience related to the area of assignment.

Note: An equivalent combination of education and job specific experience that provided the knowledge, experience, and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis, (such as a high school diploma and more than 5 years of related experience).

The Essentials: Applicants who are recommended for selection must be able to demonstrate ALL of the following:

  • Experience onboarding, training, and providing assessments to new/current staff

  • Experience using a Learning Management System (LMS) such as, Proprofs, Class Marker, Adobe, or similar

  • Proficient computer skills to include the use of Microsoft Word, Outlook, Excel, & PowerPoint

  • Excellent verbal and written communication skills

  • Teamwork and Cooperation: Ability to promote the team atmosphere and work well with co-workers & leadership

  • Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties

  • Accountability: Ability to accept responsibility for one's actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success

  • Customer Service: Ability to appropriately address internal & external customer issues while respecting business needs

  • Results Orientation: Ability to meet deadlines and achieve performance goals, while focused on efficient & effective problem resolution

The Preferred: The ideal candidate may possess a combination of the following:

  • Experience using video creation software, such as Camtasia, Animaker, Powtoon, or similar

  • Strong project management skills with the ability to administer multiple projects

  • Good interpersonal skills and communication with all levels of the organization

  • Well-developed organizational and time-management skills

  • Able to multitask, prioritize, and manage time efficiently

  • Encouraging to team and staff; able to mentor and lead

  • Able to analyze problems and strategize for better solutions

  • Experience with technologies and best practices for instructional material and teaching platforms

Position Status & Pay Grade: Unclassified - Pay Grade K

Advertised salary: $37,000 - $39,000 *non-negotiable

State Personnel Board Rules for current State Employees

478-1-.12 Salary

478-1-.15 Changes to Employment Status

Location: Georgia Department of Revenue- South Meadow Facilities- 4125 Welcome All Rd, Atlanta GA 30349

Important:

All selected applicants for Department of Revenue positions are subject to a State of Georgia tax records check and a criminal background investigation before final approval to begin work. Additional background processes may be in place for some positions, such as law enforcement. In addition, the highest level of education indicated on your Team Georgia Careers Profile will be verified.

If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at (404) 417-2154.

Due to the large volume of applications received by this office, only applicants selected for interview will be notified for final applicant selection. Human Resources maintains the discretion to close the job announcement prior to the closing date if a significant number of applications are received.

Equal Opportunity Employer:

The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, or disability. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination.

Connect with us on

Bachelor's degree in business or related field from an accredited college or university AND Two years of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Additional Information

  • Agency Logo:

  • Requisition ID: ADM0BZB

  • Number of Openings: 1

  • Advertised Salary: 37000-39000

  • Shift: Day Job

  • Internal Contact Name: Marcie Hunter

  • Internal Contact Email: marcie.hunter@dor.ga.gov

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Quality Assurance & Project Specialist 2 - Training

State Of Georgia