Quality Assurance Program Manager

Summary/Objective

The Quality Assurance Program Manager for Supportive Services for Veteran Families (SSVF) provides oversight to the quality assurance team. This includes staff performance management, data quality, accreditation compliance, programmatic compliance, and training.

Essential Functions

• Provide direct supervision and oversight of the Supportive Services for Veteran Families (SSVF) data quality to ensure program compliance

• Oversee the quality assurance process and provide support to the quality assurance team and SSVF staff

• Provide direct supervision of quality assurance coordinators, providing program guidance and team performance management

• Regularly communicate with the Director of Quality Assurance and other SSVF Directors to support grant goals

• Participate and lead local meetings and collaborative efforts to reach goals

• Implement policy or accreditation standards to ensure organizational compliance

• Oversee and make recommendations for the training of SSVF staff

• Utilize HMIS, Case management and Accounting reports to verify data quality and implement necessary changes for data quality improvement

• Review and approve documentation needed for grant compliance

Competencies

• Effective communicator, both oral and written

• Solutions and servant-based leadership

• Ethical practice

• Relationship management

• High level attention to detail

• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has direct supervisory responsibilities and may serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Regular travel required. Travel will include daily and overnight trips for essential program oversight and training.

Required Education, Experience, or Eligibility Qualifications

• A bachelor's degree in social services, data management or related field, plus two years of management and/or supervisory experience.

OR

• An associate degree in social services, data management or related field, plus three years of management and/or supervisory experience

• Valid driver's license.

• Familiar with veteran services and primarily SSVF or human service program delivery

Preferred Education and Experience

• Masters' degree in human services or related field

• Two plus years of program management

• Military/Veteran experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.