Quality Assurance / Process Improvement Analyst

Mission Services, Inc 3501 Ohio Drive, Joint Base Andrews , MD 20762

Posted 2 months ago

Position:Quality Assurance / Process Improvement Analyst
Location:3501 Ohio Drive, Joint Base Andrews, MD 20762
Project: ADS

Duration: 3-5 years
Clearance: Minimum- Interim Secret
Summary of

Job Description:
  • Responsible for continually improving a IAW ISO 9001 within multiple development teams on the project.
  • Evaluates the overall performance of all development teams and software products based on contract requirements and QMS requirements. May develop procedures, work instructions, and other documents to enhance functions and to increase compliance with contractual requirements.
  • Manages an internal audit program and evaluates audit findings and results. Coordinates with team leaders for completion of IAW Corrective and Preventive Action Reports (CARs and PARs)applicable procedures. Monitors and assists with resolving corrective and preventive actions as necessary.
  • Performs independent analysis, determines scope and course of action required, and develops plans to resolve problems. Conducts analysis and review of problems to determine root cause. Also identifies areas for improvement and initiates Opportunities for Improvement (OFIs) IAW applicable procedures.
  • Conducts process and product measurements and analysis IAW ISO 9001. This may include developing performance measurements and metrics that include charts, graphs, reports, etc. Collects, evaluates, and analyses data to determine performance trends. Assesses whether the Quality Policy and Quality Objectives are being met.
  • Schedules and coordinates management reviews and other meetings to review and assess overall project performance. Coordinates collection of data and data analysis to determine trends and potential areas for continual improvement of performance.
  • Evaluates customer comments and assists with the resolution of customer complaints. Assesses and analyses overall customer satisfaction.
  • Reviews the
    Quality AssuranceSurveillance Plan on a semi-annual basis.
  • Reviews procedures and documentation on an annual basis.

Required Skills:
  • Min 1 year of Quality Assurance or process improvement Experience.
  • Excellent cross-functional communication skills and the ability to influence others.
  • Excellent verbal and written communication skills.
Preferred:
  • Bachelors degree.
  • Experience with software development projects.
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Quality Assurance / Process Improvement Analyst

Mission Services, Inc