Quality Assurance Officer- Mortgage

Bbcn Bank Los Angeles , CA 90009

Posted 2 months ago

Position Information

Job Title: Quality Assurance Officer

Department: Mortgage Banking Division

FLSA Status: Exempt

Reports to: Chief Mortgage Banking Officer

Full/Part Time Status: Full-Time

Work Location: Los Angeles, CA

Travel Requirement: 10%


Minimum Education Level: Bachelor's Degree

Minimum Years of Experience: 5-7 Years

Combination of Experience and Education can meet the job requirements: Yes

Language Requirement

English: Written: Advanced Verbal: Fluent

Korean: Written: N/A Verbal: N/A

Computer/Systems Knowledge Requirements

Microsoft Outlook: Advanced

Microsoft Word: Advanced

Microsoft Excel: Advanced

Microsoft PowerPoint: Advanced

Microsoft Access: Intermediate

DU / LP: Intermediate

Mortgagebot: Intermediate

DocMagic: Intermediate

CBC Innovis: Intermediate

Data Verify: Intermediate

Appraisals Engine: Intermediate

Responsibilities & Duties

  • Analyze RL documents for compliance with various State & Federal requirements.

  • Perform LOS and loan file reviews; ensure origination & settlement fees, GFE's and TIL documents are disclosed accurately, timely and within the tolerance.

  • Communicates with internal staff to address and resolve all loan findings from audits.

  • Monitor pending and or proposed changes to mortgage related rules and regulation to ensure all areas of compliance.

  • Ensures accuracy of HMDA data for each loan.

  • Ensures that all underwriting decisions, calculations are properly executed based on set forth guideline and policies by Investor and portfolio alike.

  • Provide support to management by retrieving department records for easy and timely access when loan files are requested by Audit, Compliance and Examiners.

  • Develop and update Residential Lending policies and procedures to meet Audit, Compliance, CFPB, FDIC and OCC guidance

  • Provide job specific training and updates to Residential Lending policies and procedures.

  • Maintain department logs for adverse files, imaged files and post-closing documents.

  • Ensure that the RL loan application register is always up to date and submitted to Compliance on a monthly basis in a consistent timely manner.

  • Assists management with implementing compliant policies and procedures with an eye for efficiency.

  • Serve as a liaison to Regulators during internal and external audit or examination reports.

  • Research compliance issues/questions, using legal counsel and compliance engines with accuracy and ability to decipher interpretation accuracy to the letter of the law.

  • Check Mortgagebot (LOS engine) for Compliance Alert and ensuring immediate corrective action.

  • Review initial disclosures packages, re-disclosure packages and closing packages to ensure they satisfy all accuracy and timing requirements.

  • Maintain documentation to support legal opinions, Quality Assurance testing.

  • System Administrator for DocMagic, Mortgagebot and CBC Innovis compliance systems.

  • Review third party vendors for the Residential Lending & Servicing Department.

  • Comply with Bank Secrecy Act policy and procedures and "know your customer/enhanced due diligence" guidelines.

Job Qualifications/Requirements

  • Required: 15+ years of Residential Underwriting/auditing/compliance experience.

  • Required: Knowledge of Lending Compliance regulations: Regulation X (RESPA), Regulation Z, Regulation B, Fair Lending HMDA Guidelines among others.

  • Required: Experience with internal and outside audit processes and responses alike.

  • Required: Fraud review skills and ability to take action immediately.

  • Required: Knowledgeable with CFPB compliance, guidelines and execution of policies.

  • Required: Excellent verbal and written communication skills.

  • Required: Excellent customer service skills to all: business partners and co-workers alike.

  • Required: Quality assurance that pertains to residential lending products.

  • Required: Must be extremely organized, analytical and detail oriented.

  • Required: Ability to multi task and meet deadlines.

  • Required: Thorough knowledge of mortgage lending, loan documentation requirements, underwriting, title, escrow and loan processing policies, procedures, terminology, automated processing systems and Federal and State guidelines.

Physical Demands


Under 10 lbs: Rarely (Less than 1 hour per week)


Under 10 lbs: Frequent (34% - 66% of the time)
1120 lbs: Occasional (1% - 33% of the time)


Reach over shoulder: Rarely (Less than 1 hour per week)

Reach over head: Rarely (Less than 1 hour per week)

Reach outward: Rarely (Less than 1 hour per week)

Climb: Rarely (Less than 1 hour per week)

Crawl: Rarely (Less than 1 hour per week)

Kneel: Rarely (Less than 1 hour per week)

Squat: Rarely (Less than 1 hour per week)

Sit: Constant (over 66% of the time)

Walk-Normal Surfaces: Frequent (34% - 66% of the time)

Walk-Uneven Surfaces: Rarely (Less than 1 hour per week)

Walk-Slippery Surfaces: Rarely (Less than 1 hour per week)

Stand: Frequent (34% - 66% of the time)

Bend: Occasional (1% - 33% of the time)


Keyboard/Ten Key: Constant (over 66% of the time)

Fingering (fine dexterity): Constant (over 66% of the time)

Handling (grasping, holding): Constant (over 66% of the time)

Repetitive Motion Hands: Constant (over 66% of the time)

Repetitive Motion Feet: Rarely (Less than 1 hour per week)

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Quality Assurance Officer- Mortgage

Bbcn Bank