Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Quality Assurance Manager

Expired Job

United Services Automobile Association (Usaa) San Antonio , TX 78245

Posted 3 months ago

Purpose of JobWe are currently seeking talented Manager, Quality Assurance for our San Antonio, TX or Phoenix, AZ facility.

Manages a team who measure, analyze, and report on moderately complex quality and compliance audits on the technical skills and the business processes of CoSA internal line(s) of business. Develops employees through regular coaching and feedback that leads to improved results. Executes quality process improvements and leads organizational process changes. Maintains compliance with policies, procedures, and regulations.

Job Requirements

  • Holds responsibility for recruiting, developing and retaining high-performing insurance professionals dedicated to first line of defense quality, compliance and risk control auditing efforts.

  • Manages employee performance and facilitates professional development and career progression.

  • Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.

  • Coaches on the importance of building strong relationships, proactively recognizing and offering appropriate quality solutions, and the importance of sound communication skills and the ability to influence others.

  • Plans, develops, executes and monitors all Quality and Affiliate auditing processes and procedures as well as specialty audits, ad-hocs, studies and projects.

  • Utilizes a variety of tools, directs, supports, level-sets, downloads, calibrates and delivers audit results and analysis to various stakeholders and internal/external customers.

  • Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.

  • Provides guidance and support related to various auditing aspects, including but not ,limited to assisting with action plans and follow-up on plan execution.

  • Identifies opportunities to automate/streamline quality and compliance efforts.

  • Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives.

  • Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate Quality auditing/reinspection performance standards.

  • Reviews audits performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.

  • Serves as the contact for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs.

  • Advanced understanding of the unique needs of our internal and external customers and provide integrated solutions.

  • Assists with state investigations, internal/external audit engagements, trials and pre-trial/trial activities for CoSA Litigation cases.

Minimum Requirements

  • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 6 or more years of progressive related experience required.

  • 2 or more years of direct team lead, supervisory or management experience required.

  • Advanced understanding of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.

  • Advanced level of business acumen in the areas of the business operations, industry practices and emerging trends required.

  • Qualifications may warrant placement in a different job level.*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.


  • Strong knowledge of the SCRA Regulation, UDAAP & Compliance Risks.

  • Strong working knowledge of Credit Card and or Deposit Products.

  • 6 Years of operations, process experience, quality assurance or quality improvement.

  • 5 years leadership experience.

  • 5 years people management experience.

  • 2 years risk management experience.

  • Proven leadership, evident by the ability to inspire and lead.

  • Transformational leader with documented experience of taking initiative and smart risks.

  • Strong experience leading teams through constant change.

  • Excellent communication and presentation skills.

  • Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.*

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.

Last day for internal candidates to apply to the opening is 09/10/18 by 11:59 pm CST time.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Assurance Associate


Posted Yesterday

VIEW JOBS 11/17/2018 12:00:00 AM 2019-02-15T00:00 Company: FreshPoint South Texas Location: US-TX-San Antonio Zip Code: 78218 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 1 Position Type: Non-Exempt Travel Percentage: 0 Quality Assurance Associate OVERVIEW: Responsible for the Quality Control program in a high volume specialty produce Distribution Company. Educational Requirements: High School Diploma or equivalent preferred. Essential Skills and Knowledge: Working knowledge of all produce items in the warehouse Ability to properly stack pallets, preventing damage to product Minimum 1 year produce handling experience Essential Duties: Ensure each product location is inspected daily, and proper action is taken based on product condition. Ensure customer specific expectations are understood, specification books created/maintained, and associates have proper working knowledge of said expectations. Identify product specification issues related to country of origin, pack size, decay, scarring and other USDA/FDA guidelines. Communicate with multiple departments and team members as to any potential quality issues or concerns. Compile and manage best use by and expiration dates to ensure that product approaching expiration is properly handled. Identify and alert team members if particular items were scheduled to ship and did not. Ensure all food safety regulations are met and exceeded. Work with operations to ensure FIFO is maintained at all times and that all packages are properly labeled. Assist in the investigative process for potential rejected loads and/or refused product (by receiving associates). Ensure that product requiring quarantine is segregated properly. Ensure that all associates work in a safe manner, complying with all facets of FreshPoint Safe. Other duties as assigned by management. Basic Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the essential duties and responsibilities of this job. Must have strong speaking, reading, writing, and typing skills. Strong decision making skills. Preferred background in computer software including Microsoft Office and Microsoft Windows. Physical Requirements: The Physical demands here are representative of those that must be met by an associate to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Stand for extended periods of time; bend, stoop, reach, push, pull, squat, turn body, and walk. Lift and move cases (selecting product and placing on a pallet) ranging in weight up to 75 lbs continuously to and from heights ranging from floor to knee, waist, shoulder, and overhead. Use hands and fingers to peel and stick labels on cases. Handle and feel objects and/or equipment controls; reach with hands and arms. Must have the ability to talk and hear; must be able to hear warning horns on moving machinery and equipment. Specific vision abilities required to perform this job include close and distance vision, depth perception, color vision, peripheral vision, and the ability to adjust focus. Must exhibit a high level of endurance, energy, and strength to successfully perform position. Must be able to climb on and off the box of the truck. Work Environment: While performing the duties of this job, an associate regularly works near moving mechanical apparatus and is regularly exposed to vibration and moderate to high noise levels. The work environment includes congested and high traffic areas, slippery floors, working alongside forklifts, single pallet jacks, electric walk behind jacks and hand carts. Walking and working is done on concrete flooring. Some duties are performed in the warehouse and will require work to be done in varying climates. Temperatures range from zero in the coolers to 115 degrees Fahrenheit or above outdoors. The shift end-time fluctuates with the employer’s daily needs. The associate occasionally works in high and precarious places. Applicants must be currently authorized to work in the United States. Sysco is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates. Nearest Major Market: San Antonio Sysco San Antonio TX

Quality Assurance Manager

Expired Job

United Services Automobile Association (Usaa)