Quality Assurance Manager

SCL Health System Denver , CO 80208

Posted 3 months ago

Follow your passion for life-changing work by joining our Mount Saint Vincent Home team as our Quality Assurance Manager!

Mount Saint Vincent is a Denver, Colorado-based treatment center for children aged 5 to 12 who face severe behavioral and emotional challenges due to trauma, mental illness, abuse or neglect. We are proud to have served the needs of more than 18,000 children since our early beginnings as an orphanage established by the Sisters of Charity of Leavenworth in 1883. We continue that tradition today, providing treatment and help, as well as care and hope for children in need.

As our Quality Assurance Manager, you will have the opportunity to create, develop, implement and administer clinical quality protocols in support of our programs and Council on Accreditation (COA) compliance, monitoring compliance and alerting leaders when deviations are noted. In this role, you will also act as the supervisor for the Quality Assurance Data Specialist and Quality Assurance Data Support team members.

We invite you to join our legacy of caring today! Through your work, you will help further our mission to help children reach their full potential within their homes, schools and communities while positively impacting your own life through meaningful work.


  • Direct the development, implementation and evaluation of Agency Standards, Quality Assessment Monitors and Performance Quality Improvement activities within Mount Saint Vincent Home

  • Ensure compliance with regulatory and professional standards and recommendations that guide practice

  • Prepare for performance of surveys from external agencies such as Council on Accreditation (COA)

  • Oversee the Quality Council to ensure the agency is acting in accordance with federal, state, and local requirements and meeting the needs of all programs of Mount Saint Vincent Home care delivery system

  • Identify areas for improvement of existing operational policies and procedures and develop recommendations for department senior management; follow through with implementation

  • Be responsible for outcomes reporting including directing data aggregation and analysis, preparation and presentation of reports, and education of staff and Board members around these data points

  • Increase the organization's ability to use improvement techniques including process mapping, LEAN Six Sigma, and/or other process improvement models.

  • Plan, direct, and manage the activities of the Clinical and Quality Assurance Programs, including client records review, audits, and accreditation activities

  • Direct and manage all operational and management activities of the Clinical and Quality Assurance programs including the development and implementation of effective metrics to monitor productivity, composition of service descriptions and development of workflows and job aids and management of clinical and non-clinical staff

  • Along with the Data Specialist, act as the liaison with the SCL Systems and Technology group to manage the IT needs within Mount Saint Vincent Home


  • Bachelor's Degree (B.A./B.S.) from a four-year College or University, required (mental health-related field preferred, but not required)

  • A minimum of two (2) years of supervisory experience

  • A minimum of two (2) years of relevant experience conducting program evaluation and/or quality improvement activities, required

  • Valid and current Colorado driver's license (or eligibility to obtain within 30 days of employment), required

  • A positive driving motor vehicle (DMV) record and proof of current automobile insurance coverage (to be updated annually), required

  • Above average working knowledge of Microsoft Office products

  • Fantastic problem solving skills with the ability to think outside the box to get the job done

  • Outstanding organizational skills and great attention to detail

Organization: Mount Saint Vincent Home, Denver, CO

Primary Location: CO-Denver/Boulder/Surrounding Areas-Denver

Department: Youth/Adolescent Mental Health

Schedule: Full-time

Shift: Day Shift

FTE: 1.0

Job Number: 18007016

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Quality Assurance Manager

SCL Health System