The Quality Assurance Manager is responsible for leading the quality assurance program at the respective Greenbrier Railcar Services (GRS) facility). The Quality Assurance Manager implements and maintains processes in accordance with the GRS Quality Policies and Procedures, Association of American Railroads ("AAR"), Manual of Standards and Recommended Practices, Specification for Quality, and related AAR rules and technical standards. The Quality Assurance Manager is also accountable for achieving targets established for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, reviewing, analyzing, accepting or rejecting, as applicable, reports for nonconformance data with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility audits and certification events.
Duties and Responsibilities
The essential duties and responsibilities are listed below.
Participates and supports established company Goals.
Leads Quality Team communication; ensures QA updates are rolled out at the facility.
Ensures implementation, oversight, and management of the Quality Assurance Program on a site level basis.
Ensures electronic management of employee qualification and certifications and records and reoccurring training to ensure compliance at all times.
Ensure electronic management of measure and test calibrated equipment and records to ensure compliance at all times.
Prepares for and represents the company and respective facility during internal audits, external audits (AAR, customer, etc.), and customer site visits.
Evaluates quality workload demands to determine adequate resource allocation to support facility Quality Assurance.
Ensures process nonconformance's (PNC) requiring Root Cause Corrective Actions (RCCA) are accurately entered, reported and processed in the Intelex PNC Application within the required 30 day timeframe.
Ensures all Final inspection nonconformance findings are reported within the Intelex Inspection App and scheduled for corrective actions.
Quarterly Analyzes process nonconformance data with a goal of identifying continuous improvement opportunities.
Communicates quality improvement opportunities to site production management, and partners with production management in leading changes to improve overall results.
Supervises and/or coordinates daily activities for Inspections.
Ensures adherence to GRS safety policies and procedures.
Recommends personnel actions for QA department including hiring, disciplinary action, performance management, promotions and other personnel changes;
Contributes to the overall performance from the standpoints of safety, quality, profitability
Performs and Manages in-process inspection and final inspection audits to ensure compliance with quality program.
Offers solutions when nonconformance's are found to ensure quality product and on time delivery.
Facilitates root cause and corrective action processes (RCCA) with cross-functional operations team
Identifies improvement opportunities for GRS procedures and practices and communicates details to the Corporate Quality leadership
Ensure all required customer regulatory and GRS standards, specifications and instruction are trained upon, understood maintained.
Evaluates, coordinates and schedules with the Plant Manager and Functional Leaders the quality training needs of employees.
Partners with and works with Plant Manager in unified leadership.
Performs other duties as required by Corporate Quality leadership
Knowledge, Skills and Abilities
To perform this job successfully, an individual must possess the following knowledge, characteristics, skills and/or abilities:
Excellent oral and written communication skills with the ability to positively influence team members at all levels of the business
Ability to organize and prioritize tasks, and tasks of direct reports
Ability to develop and maintain positive working relationships and teamwork with proven leadership skills
Ability to pay close attention to detail
Ability to make independent judgments within scope of responsibility
Ability to perform training classes with a level of communication that facilitates different levels of learning.
In compliance with FRA regulations and AAR MSRP Section J, employees must successfully complete the following training and become certified within 90 days of hire or job transfer and on a three year recurring basis:
Must successfully complete the following training and Understanding of:
Root Cause Corrective Action
AAR Basic Auditor's Course
NACE Level 1 as required.
Association of American Railroads Manual of Standards and Recommended practices, specifically Section J, Chapter 2, Quality Assurance Program.
Code of Federal Regulations, not all inclusive but specifically 49CFR 179.7 Quality Assurance Program.
FS Training of facility specific processes.
Education and Experience
High school diploma required; Experience in related railcar repair or manufacturing field preferred.
NACE Level 1 Preferred.
Familiar with DOT transportation regulations Specifically Code of Federal Regulations 49CFR.
Minimum of 5 years' leadership experience. Minimum of 3 years in a quality role.
Classes or training in quality programs, quality auditing or quality inspection preferred.
Physical Demands & Work Environment
Required to use personal protective equipment as environmental conditions dictate
Ability to work in all weather conditions including hot/cold, dry/wet and dusty conditions
Position is required to exert up to 50lbs of force occasionally
Travel is required approximately 15% of the time.
N (Not Applicable): Activity is not applicable to this occupation
O (Occasionally): Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)
F (Frequently): Occupation requires this activity from 33% - 66% of the time (2.5 -- 5.5+ hours/day)
C (Constantly): Occupation requires this activity more than 66% of the time (5.5+ hours/day)
Stand -- F
Reach Above Shoulder -- F
Walk -- F
12 lbs. or less -- F
10 lbs. or less -- F
Sit -- F
Crawl -- O
13 -- 25 lbs. -- F
11 -- 20 lbs. -- F
Handling/Fingering -- F
Squat/Kneel -- O
26 -- 40 lbs. -- O
21 -- 50 lbs. - O
Reach Outward -- F
Bend -- O
41 -- 100 lbs. O
51 -- 100 lbs. -- O
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled