Quality Assurance Manager

Nabco Muskego , WI 53150

Posted 4 weeks ago

Doors are opening to a new career, at NABCO Entrances, Inc.

About NABCO Entrances, Inc.

NABCO ENTRANCES manufactures superior quality Gyro Tech brand automatic sliding doors, manual sliding doors, automatic swinging doors, manual swing doors, door conversion units, fire doors, bi-fold doors, activating devices for automated pedestrian doors and specialty doors that are distributed throughout North America. NABCO ENTRANCES is renowned for cutting edge technology backed by dependable service creating viable solutions for the challenges faced in today's commercial environment.

In 1971, Gyro Tech changed the automatic door industry by pioneering the first electromechanical operator. Since then, NABCO Entrances has been dedicated to being the premier supplier of quality entrance system products that meet growing pedestrian needs, and the needs of retail stores, hospitals, schools, restaurants and other commercial and industrial institutions throughout North America.

NABCO openly encourages creative teamwork among employees, management and its independent distributors in order to continually provide timely and effective solutions through the on-going development of a prompt delivery system, shorter lead-times, and the development of new products in response to market needs.

Position Summary

The Quality Assurance Manager is directly responsible for improving and maintaining overall Customer Satisfaction. Responsibilities include developing and maintaining the QMS, tracking and reporting quality metrics, leading and supervision of quality assurance activities and personnel, investigating and tracking of customer complaints, assisting in vendor quality and relations, and interfacing with all functional departments and personnel, including training.

Essential Functions

Functional Competencies

  • Written Communications Is able to write clearly and succinctly in a variety of communication settings and styles.

  • Problem Solving Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all sources for answers and can see hidden problems; provides honest analysis.

  • Technical Learning Picks up on technical things quickly, can learn new skills and knowledge.

  • Process Management Good at figuring out the processes necessary to get things done, including using the ERP system; knows how to organize people and activities; gets more out of fewer resources.

  • Total Work Systems Is dedicated to providing the organization with common systems for designing and measuring work processes; delivers the highest quality products and services which meet the needs and requirement of customers.

  • Organizing Can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal.

Responsibilities

  • Overall responsibility to develop and maintain the Quality Management System (QMS).

  • Supports Nabco Leadership in efforts to achieve customer satisfaction and quality objectives.

  • Communicates with all levels of the organization to ensure required processes are implemented and followed.

  • Ensures management of required control documents and reports supporting the QMS.

  • Creates and presents professional presentations to a variety of groups including leadership.

  • Ensures proper and complete investigation of customer quality complaints and implements corrective actions.

  • Ensures required audits of the QMS are performed, and any required certifications are maintained.

  • Oversees Supplier Evaluations and metrics, and conducts vendor site visits as needed.

  • Ensures internal quality complaints are minimized through preventative actions.

  • Performs other quality related activities such as inspection and/or sampling of materials.

  • All other related duties as required.

Qualifications

Knowledge, Skills, and Abilities

  • Language Ability: Must possess typing skills, blueprint reading ability, and familiarity with measuring methods

  • Math Ability: Proficient mathematical and computer skills

  • Reasoning Ability: Ability to work in a heavily deadline-oriented environment. Ability to work individually and as part of a team. Ability to identify, research, coordinate and resolve issues.

  • Computer Skills:Proficiency in site appropriate computer applications including word processing, spreadsheet and ERP application programs required.

  • Other: Understanding and knowledge of production processes and procedures; Strong leadership, training, and written/oral communication skills; Ability to influence without authority

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Quality Assurance Manager

Nabco