Quality Assurance Manager

We are a North American Leader in the Fabrication sectors with operations across Canada, and the USA. We are a fully-integrated supplier of manufacturing and engineering services providing steel components and complex, high value-added assemblies for the agricultural, construction, mining, energy, heavy truck and industrial sectors.

The Quality Manager is responsible for providing leadership; instilling a sense of urgency; and driving problems towards resolution to ensure that quality systems, procedures and instructions meet Customer requirements, Matcor objectives, and regulatory compliance.

The Quality Manager will report to the General Manager with dotted line reporting to the Director of Canadian or US Operations.

• Direct 8D problem solving team for all Customer-related quality issues, including tracking, reporting, problem solving issues; retain and maintain records as required.

• Primary contact on all Customer quality concerns; ensuring all quality concerns are communicated accordingly.

• Provide support to all departments for quality system development, corrective and preventative action and problem-solving resolution.

• Develop relationships with personnel from major OEM's; other QA Managers/Directors/ Management.

• Assist in Supplier selection and certification as required.

• Assist in the statistical process control improvements with manufacturing and supplier base.

• Complete all APQP-related activities, and all other Quality Management System requirements as needed.

• Ensure that conflict and productivity issues are managed directly, constructively, and professionally in all circumstances.

• Drive year over year continuous quality improvement, supporting our strategic deployment model, BEST Wheel, and PREP process.

• Identify opportunities, forecast resources to achieve quality improvement targets.

• Develop an annual Quality business plan and budget.

• Ensure enforcement of Customer Specific Requirements and compliance.

• Attend training in order to develop and /or maintain relevant job-related knowledge, techniques, skills and/or certification.

• Ensure, with the cooperation of other departments at Matcor, that the factory achieves and maintains the highest possible Customer rating for satisfaction and the lowest for PPM.

• Identify possible improvements related to quality, design, or production processes.

• Supervise Quality personnel.

• Report Monthly Quality PREP results to Management Team and Team meetings.

• Monitor all customer related costs. (i.e. customer complaints, sorting, inspections etc.).

• Travel to customer sites as required. (i.e. presentations, corrective actions reports etc.) on short notice.

• Performs other duties as necessary in support of departmental goals.

• Comply with requirements as outlined in the company handbook and OHSA.

• Follows and comply with all Operational Procedures and policies as outlined in the Employee Handbook, Quality and Environment programs (i.e. IATF, ISO 14001)

• Bachelors Degree in a technical field or equivalent required

• ASQC Certified Quality Engineer/Certified Auditor, Certified Quality Manager an asset

• Lean Manufacturing experience required

• Excellent working knowledge of Quality Systems

• Strong leadership, problem solving (including root cause analysis), project management, presentation, and facilitation skills

• Core Tool Knowledge (APQP, PPAP, MSA, SPC, FMEA) • Problem solving Knowledge. (8D, 5Phase, 7Step, Root Cause Analysis etc.)