Quality Assurance Manager

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Kdc/one is currently hiring for a Quality Assurance Manager at our Columbus, Ohio facility. As part of the kdc/one network, we are the leading best-in-class producer of beauty and personal care products! Our Columbus facility is accessible with an easy commute located on RT. 161/Beech Rd. in New Albany.

We have opportunities for advancement at all of our sites and are excited to have you join the kdc/one Team!

Summary:

The Quality Assurance Manager is responsible for leading, organizing, directing and measuring all activities related to Quality Assurance so the company can meet production and financial goals and remain in compliance with GMP and FDA regulations.

Essential Duties and Responsibilities:

• Leads, assigns and manages the activities of the Quality Assurance Department (e.g. Quality Assurance Inspectors, Documentation Control, Incoming Inspectors) to ensure optimal results in safety, quality, productivity and cost.

• Trains, coaches and develops employees within the department to ensure performance expectations and department objectives are met according to established standards; manages performance expectations and delivers feedback.

• Leads and/or participates in root cause investigations stemming from non-conforming results and ensures corrective actions are implemented; reviews and signs off on documentation related to the investigation.

• Reviews and approves quality-controlled documents to assess content, justification for change and impact to the business and documentation related to the product release process to ensure cGMP requirements are followed and documents are accurate.

• Prepares and distributes key performance metrics and trend reports related to the results of the Quality department; communicates any areas of concern or risk to the Senior Leadership Team.

• Supports the Director of Quality in the preparation of the Annual Product Review of OTC Drug Products and participates in the Internal Quality Audit program.

• Facilitates the documentation process initiated by Customer Service and/or Engineering for new product start-ups and process transfers; ensures all documentation, such as bill of materials and fill & assembly documents, are complete and ready for production.

• Identifies, leads, and drives opportunities to improve quality systems and develop long-term strategies that support the success of the business.

• Develops policies and procedures that ensure proper accountability and assists in developing long-term plans for the quality organization; supports and guides other departments through implementing and sustaining high quality standards and performance, including the resolution of quality related issues affecting the product batch release process.

• Interacts with customers as a representative for KDC quality.

• Completes employee performance reviews, time cards, preliminary budgetary information, Standard Operating Procedures (SOPs), Work Instructions (WIs), {insert any other documents} and other paperwork according to established company policy.

• Maintains confidentiality of employee personnel records and salary information; {inserts any other confidential information} other sensitive and confidential information.

• Exhibits regular and predictable attendance and works outside of the normal schedule as needed due to workplace demands (e.g. supporting off-shifts). Performs other related duties as required.

Minimum Qualifications:

• Bachelor's Degree in a science or other technical related field.

• Minimum of 5 years in a Quality Assurance role with experience in preparing or reviewing technical reports/documents.

• Minimum of 5 years previous supervisory experience.

Knowledge, Skills & Abilities

• Knowledge of: Microsoft Office Suite: FDA Good Manufacturing Practices and OSHA Safety Requirements; SAP

• Skill in: solving problems analytically; prioritizing work to ensure deadlines are met; managing, coaching and developing others; being organized.

• Ability to: manage multiple and competing priorities; resolve difficult situations with no clear direction; adapt to change; develop and maintain good working relationships; lead and develop a high-performing team; develop and maintain processes and workflows; be detail-oriented; communicate effectively both verbally and in writing to a diverse group of individuals; present information to large and small groups to different levels across with organization and with customers ; be organized and work quickly and efficiently with short deadlines; multi-task; read, comprehend and follow written and verbal instructions, including SOPs; work independently and as part of a team; operate a computer; wear required PPE (e.g. long pants, safety shoes, protective eyewear) as needed when walking through the facility.

• Other functions, skills and abilities may apply.

Working Conditions and Physical Demands:

• Must be able to occasionally lift up to 50 pounds manually.

• A climate-controlled office environment; the noise level is usually moderately quiet, however the individual must be able to work for extended periods of time on the production floor where the noise level is moderately loud.

• Must be able to sit for long periods of time in front of a computer, stand, walk, use hands to handle and feel, reach with hands or arms, stoop, crouch, talk, hear, push and pull.

• Exposure to frequent movement of motorized equipment throughout the facility, including electric pallet jacks, forklifts, etc.

Supervisory Responsibilities:

• Manages and directs the work of up to 1 exempt employees and 40 non-exempt employees.

This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the essential job functions.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.

Other details

• Pay Type Salary

• Employment Indicator Indirect

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• kdc/one Columbus, 8825 Smith's Mill Rd N, New Albany, Ohio, United States of America