Quality Assurance Manager - Insurance Operations

Slide Insurance- It's fun. It's innovation driven. It's fueled by passion, purpose and technology!

We are looking for a Quality Assurance Manager who not only has a strong P&C Insurance background but a keen eye for detail, able to identify issues and quickly find solutions. In this position, you will not only help lead a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What you will be doing:

• Establish and implement quality assurance policies, procedures and best practices.
• Determine root causes of errors, deficiencies, and quality issues identified during audits and reviews.
• Prepare detailed audit reports that outline findings, recommendations, and action plans.
• Maintain accurate documentation of audit records; prepare and distribute reports summarizing audit results, trends, and areas of concern to relevant stakeholders.
• Provide information and root cause analysis results for training optimization to address issues and implement corrective actions to prevent recurrence across all areas of Insurance Operations.
• Develop QA training for staff and vendor partners within the organization.
• Lead, support, and develop the QA Specialist team, delivering continuous performance feedback and providing opportunities for professional success.
• Coordinate and lead calibration discussions with staff and leadership.
• Write procedural manuals.
• Provide ongoing coaching and feedback to support continuous improvement efforts for understanding quality standards, procedures, and best practices.
• Make recommendations for the development and implementation of quality improvement strategies.
• Ensure the quality and integrity of audit processes and documentation.
• Stay updated on changes in regulations and industry standards.
• Research industry trends and data, providing details for improvement recommendations.
• Lead Training & QA department projects, as assigned.
• Perform other duties, as assigned.

What you have:

Education, Experience, and Licensing:

• Bachelor's degree or an equivalent combination of a High School diploma and pertinent work experience is required.
• 5+ years of Quality Assurance experience required.
• 7+ years' Property & Casualty insurance experience required.
• 2+ years of leadership experience strongly desired.
• Industry designations or certifications a plus.

Qualifications/Skills and Competencies:

• Thorough understanding of property insurance operations and procedures.
• Strong attention to detail and documentation.
• Proven ability to analyze and interpret information.
• Excellent written and verbal communication skills with the ability to interact on a professional level.
• Demonstrated leadership and managerial skills.
• Sense of urgency to complete tasks and projects.
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.
• Excellent interpersonal skills, capable of professionally interacting with team members across departments.
• Proven ability to be adaptable and flexible; adjusting to new requirements or unforeseen issues.
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint, and Outlook
• Ability to excel in a fast-paced environment.
• Desire to live Slide's Core Values.

What Slide offers to you:

The Slide Vibe- An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!

Benefits- We have extensive and cost-effective benefits that cover you and your family from every angle...Physical, Emotional, Financial, Social and Professional Health. A new 2024 Benefit is a Lifestyle Spending Account opened for each employee to spend on a Wellness Activity of their choice each month... funded by Slide!

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