Quality Assurance Manager

C.H. Robinson is seeking a Quality Assurance Manager to steer the quality vision for our North American Surface Transportation (NAST) Healthcare team. In this role, you will shape and implement corporate quality standards, actively contributing to our innovative quality management system. You'll play a pivotal part in setting process standards, and ensuring unwavering compliance with ISO, GDP, and other accrediting agencies. Reporting to Executive NAST leadership, you'll serve as the verticals quality leader, coaching and developing our network to meet established standards. Our ideal candidate boasts a robust QA background in healthcare or medical supplies, with proficiency in identifying and reviewing test plans, test cases, and testing results. Apply today and join C.H. Robinson in advancing quality excellence in healthcare logistics!

The preferred location for this role is in Memphis, Chicago, Minneapolis, Phoenix, Atlanta, or Philadelphia; however, we welcome applications from fully remote candidates who are open to travel.

Responsibilities:

• Represent C.H. Robinson for all matters of quality and standards with heavy focus on healthcare industry verticals

• Serve as the subject matter expert and escalation for customer engagement, resulting in the development and coordination of action plans from our customers

• Lead internal and external Quality System audits, conduct branch-level internal audits and self-inspections, document non-conformances, and oversee investigations, fostering a culture of continuous improvement and change management

• Utilize statistical data to predict trends, enhancing overall product quality and system effectiveness through design and implementation

• Design and implement root-cause analysis to identify necessary process improvements and corrective actions while coordinating quality improvement initiatives and preventive measures

• Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards

• Develop and implement disposition and rework standards, leading efforts to reduce the Cost of Quality and internal waste

• Evaluate potential new business for feasibility and interface with supplier and customer quality representatives

• Assist branches with achieving and maintaining compliance with QMS standards (ISO 9001:2015) and GDP certification

• Support branch staff with GDP quality risk assessments, using Validaide system, and QMS SOP coaching to ensure compliance and quality standards at the branch level

• Contribute to the development of the QMS software platform by configuring templates, requiring no programming experience

• Monitor Dashboards (Training Matrices, Approved Suppliers, etc.) within the QMS platform, to ensure continuing compliance within agreed parameters

Required Qualifications:

• High School diploma or GED

• Minimum 4 years of transportation or related industry experience

• Minimum 2 years of experience supporting quality assurance/quality/auditing control efforts

• Ability to work flexible after hours and weekend work when applications are put into production

• Ability to travel up to 25% (domestically and internationally)

Preferred Qualifications:

• Logistics or global supply chain experience

• Bachelor's degree in business with emphasis on supply chain, logistics, quality or industrial engineering, or equivalent combination of education and related experience

• Values a diverse and inclusive work environment

• Knowledge of ISO 14001

• Lead Auditor Training

• Strong QA background with experience in identifying and reviewing test plans, test cases and testing results

• Experience of non-conformance/deviation/complaint handling, including root cause analysis

• ISO 9001:2015 Internal Auditor training

• Experience of using varied risk management tools, such as FMEA

• Experience working with Good Distribution Practice (GDP) guidelines

• Proven track record in identifying and implementing automated testing tools and frameworks

• Solid track record for delivery of high-quality products

• Strong project management skills, preferably with experience in an agile development environment and continuous integration

• Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals

• Excellent test resource planning and test scheduling skills

• Ability to work both independently and collaboratively in an agile, deadline-driven environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)

• Prescription drug coverage

• Enhanced Fertility benefits

• Flexible Spending Accounts

• Health Savings Account (including employer contribution)

• Dental and Vision

• Basic and Supplemental Life Insurance

• Short-Term and Long-Term Disability

• Paid and floating holidays

• Paid time off (PTO)

• Paid parental leave

• Paid time off to volunteer in your community

• Charitable Giving Match Program

• 401(k) with 6% company matching

• Employee Stock Purchase Plan

• Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.