Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Quality Assurance Manager

Expired Job

Amazon.Com, Inc. Newark , NJ 07101

Posted 4 months ago

Listen up! There's a revolution afoot in entertainment and education, and it's audible.

Audible - an Amazon company and perpetual innovator is looking for a detail-obsessed Quality Assurance Manager for its marketing operations team. As a member of the Audible Marketing organization, you have the opportunity to shape innovative customer-focused programs to drive successful customer acquisition and subsequently strong business metrics of trial to member conversion. This person will be the primary Q/A support across the planning process, specializing in segmentation and promotions.

The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.


  • Develop a Quality Assurance Testing Center of Excellence in the Marketing Operations Team

  • Champion the QA process that enforces high development and production standards (define test procedures, modify approaches

  • Analyze all internal customer data sets for campaign deployment, ensuring all lists send to the correct and eligible populations

  • QA various marketing campaigns as required, such as stand-alone or Journey Automation elements

  • Validate and test promotions end-to-end to ensure smooth execution

  • Track & submit defects for resolution and Identify areas of opportunity that require solves to prevent recurring challenges

  • Escalate issues and risks to project leadership in accordance with best practices.

  • Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner

  • Manage daily/weekly progress reporting and defect resolution tracking. Report out on Overall Q/A process, findings, insights to understand trends in performance

  • Maintain accurate and up-to-date training and documentation for marketers

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Assurance Manager

The Credit Pros

Posted 1 week ago

VIEW JOBS 1/7/2019 12:00:00 AM 2019-04-07T00:00 <p>At The Credit Pros, a national credit repair company with a BBB accredited A+ rating, our mission is to build an awesome company that improves lives!</p><p><a rel="nofollow noreferrer noopener" class="external"></a></p> <p>Are you passionate about what you do? Do you want to work for a fast growing, fast moving, and relatively young-ish company with a start-up, scrappy, entrepreneurial spirit? How about being voice on the under of the phone de-escalating issues, solving problems, and keeping our clients happy at an organization that believes culture fit is just as important as performance fit? If so, read on...</p> <p>The Quality Assurance Manager is responsible for managing the activities necessary to assure the quality of the process and product. Additionally he/she will be responsible for assuring that the processes used/identified to produce and control products are within compliance to the applicable regulations. This position interacts with various functional departments to accomplish compliance and implementation of quality goals. The primary responsibilities are for assuring compliance with Quality Assurance activities, resource allocation needed to effect on time and within budget quality assurance activities for process and product performance. The position manages and directs a group of quality assurance agents. </p> <p>Responsibilities:</p> <ul> <li>Manages quality assurance department</li> <li>Design, develop and implement projects in line with the company’s strategic initiatives</li> <li>Ensure department is properly staffed to execute all requirements</li> <li>Develop employees and ensure department members are properly trained and capable of meeting the job requirements</li> <li>Responsible for efficient staffing and assures that all technical and support personnel are properly qualified, trained and supervised</li> <li>Works with managers and employees for efficient transfer of new tooling, and troubleshooting and customer satisfaction</li> <li>Plans to meet cost, quality, productivity and delivery objectives</li> <li>Identifies, creates and manages projects and initiatives</li> <li>Monitors cost of quality; rework labor and scrap costs</li> <li>Assist in the creation and delivery of new quality training courses</li> <li>Communicate findings with appropriate management in a timely fashion so behaviors can be addressed and corrected</li> <li>Create and maintain company quality documentation, such as quality manuals, quality procedures, etc.</li> <li>Continuously improve QA receiving inspection process and procedures</li> </ul><p><strong>Requirements</strong></p><ul> <li>Previous Quality Assurance experience</li> <li>Bachelor’s degree </li> <li>2+ years in quality</li> <li>Strong leadership and people management skills</li> </ul> <ul> <li>Familiarity with standard concepts, practices, and procedures within a quality organization</li> <li>Must be a consummate team player</li> <li>Ability to work within a team environment and build relationships both internally and externally</li> <li>Facilitates team efforts on Quality Assurance activities as related to specific projects</li> <li>Ability to deliver, meet deadlines and have results orientation</li> <li>Able to communicate both orally and in written form to multiple levels of the company</li> <li>Microsoft Office Suite, full understanding of quality assurance and product testing methods</li> <li>Proven ability to direct, build, develop and manage a team of professionals</li> <li>Excellent verbal and written communications skills are a must</li> </ul><p><strong>Benefits</strong></p><ul> <li>FT Salaried position</li> <li>Quarterly Bonus</li> <li>Medical, Dental, and Vision Insurance</li> <li>24 Hour On Site Fitness Center</li> <li>Free enrollment into our Credit Repair Product</li> <li>Simple IRA Plan with up to 3% match</li> <li>Commuter Reimbursement</li> <li>Quarterly Outings</li> <li>Discounted banking services</li> </ul> The Credit Pros Newark NJ

Quality Assurance Manager

Expired Job

Amazon.Com, Inc.