Listen up! There's a revolution afoot in entertainment and education, and it's audible.
Audible - an Amazon company and perpetual innovator is looking for a detail-obsessed Quality Assurance Manager for its marketing operations team. As a member of the Audible Marketing organization, you have the opportunity to shape innovative customer-focused programs to drive successful customer acquisition and subsequently strong business metrics of trial to member conversion. This person will be the primary Q/A support across the planning process, specializing in segmentation and promotions.
The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.
Develop a Quality Assurance Testing Center of Excellence in the Marketing Operations Team
Champion the QA process that enforces high development and production standards (define test procedures, modify approaches
Analyze all internal customer data sets for campaign deployment, ensuring all lists send to the correct and eligible populations
QA various marketing campaigns as required, such as stand-alone or Journey Automation elements
Validate and test promotions end-to-end to ensure smooth execution
Track & submit defects for resolution and Identify areas of opportunity that require solves to prevent recurring challenges
Escalate issues and risks to project leadership in accordance with best practices.
Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner
Manage daily/weekly progress reporting and defect resolution tracking. Report out on Overall Q/A process, findings, insights to understand trends in performance
Maintain accurate and up-to-date training and documentation for marketers