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Quality Assurance Manager

Expired Job

Amazon.Com, Inc. Newark , NJ 07101

Posted 4 months ago

Listen up! There's a revolution afoot in entertainment and education, and it's audible.

Audible - an Amazon company and perpetual innovator is looking for a detail-obsessed Quality Assurance Manager for its marketing operations team. As a member of the Audible Marketing organization, you have the opportunity to shape innovative customer-focused programs to drive successful customer acquisition and subsequently strong business metrics of trial to member conversion. This person will be the primary Q/A support across the planning process, specializing in segmentation and promotions.

The role requires a passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.

KEY RESPONSIBILITIES

  • Develop a Quality Assurance Testing Center of Excellence in the Marketing Operations Team

  • Champion the QA process that enforces high development and production standards (define test procedures, modify approaches

  • Analyze all internal customer data sets for campaign deployment, ensuring all lists send to the correct and eligible populations

  • QA various marketing campaigns as required, such as stand-alone or Journey Automation elements

  • Validate and test promotions end-to-end to ensure smooth execution

  • Track & submit defects for resolution and Identify areas of opportunity that require solves to prevent recurring challenges

  • Escalate issues and risks to project leadership in accordance with best practices.

  • Work with customer service and IT to address escalation issues, bugs, and support requests are addressed in a timely manner

  • Manage daily/weekly progress reporting and defect resolution tracking. Report out on Overall Q/A process, findings, insights to understand trends in performance

  • Maintain accurate and up-to-date training and documentation for marketers

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Quality Assurance Manager

Expired Job

Amazon.Com, Inc.