Quality Assurance Lead-Manager

Salesforce.Com, Inc. Raleigh , NC 27611

Posted 2 months ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Quality Assurance Lead (QA Lead) is a key position within the Quality Assurance team working in the Professional Services division at Salesforce. The QA Lead works collaboratively with various project teams across multiple customer implementations. This role works under minimal supervision, relying on experience and judgment to ensure the appropriate level of quality is incorporated into our customer implementations. The successful candidate will demonstrate proficiency with a highly collaborative approach, exhibiting excellent problem solving, organizational and interpersonal skills.


  • Lead multiple customer implementations in a Test Lead capacity using onshore/offshore models.

  • Responsible for creating Test artifacts including Test Strategy, Test Execution Status Reports, and Defect Reports.

  • Works closely with internal and customer teams to understand business requirements, coordinate testing activities, and communicate test results.

  • Lead test team in translating business requirements to test cases and test scripts

  • Manage a Team of QA Analysts through all Phases of Testing - (Functional, System, Integration and User Acceptance) on a project

  • Lead internal defect triage calls

  • Assist customer with UAT planning as needed

  • Assist with UAT defect triage calls

  • Liaison to customer Quality Assurance Lead

  • Maintain and communicate QA metrics to internal and customer stakeholders via status/metrics reports

  • Document and communicate QA-related risks to Project Management

  • Interact, communicate and follow through with development & customer teams throughout testing phase

  • Ability to adapt to customer processes and integrate them into day to day work as needed without compromising best practices and quality

Position Requirements:

  • Minimum of 8+ years of experience in a test lead capacity

  • Must have a minimum of 3+ years hands-on experience with Salesforce platform.

  • Strong understanding of SQA methodologies.

  • Understanding of Agile/Scrum methodology and working experience in an Agile environment is a must.

  • Excellent communication and leadership skills required.

  • Great attention to detail and ability to identify, isolate and document defects

  • Experience in large-scale software deployments.

  • SCRUM & Salesforce certification(s) a big plus

  • Understanding of test automation framework design models and best practices a big plus

  • Ability to adapt to short sprint cycles (2 weeks)

  • Experience in the full software lifecycles from design to deployment

  • Excellent communication skills required and able to work independently

  • Ability to motivate people, instill accountability and achieve results

For Colorado-based roles: Minimum annual salary of $83,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/


If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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Quality Assurance Lead-Manager

Salesforce.Com, Inc.