Quality Assurance

Career at item – market leader in modular systems for industrial applications.

item is the pioneer and world leader in modular systems for industrial applications. Our products are innovative, their design is often awarded. Our building kit system offers an unlimited variety of solutions to help companies to improve their efficiency.

Job Description / Requirements:

• Checking the quality of incoming raw materials and components in accordance with established inspection and specification requirements.
• Coordination of complaints in the event of faulty deliveries and close cooperation with suppliers to clarify quality deviations.
• Performing spot checks during the production process to ensure that product quality meets internal and external standards.
• Monitoring production processes and supporting production employees in complying with quality specifications.
• Identifying process deviations and implementing corrective actions to ensure high product quality.
• Inspecting finished products for compliance with quality requirements and specifications prior to shipment.
• Ensuring that all documentation (e.g. certificates, test reports) is correct and complete.
• Support in the evaluation of returns and customer feedback for continuous improvement.
• Identifying and helping to optimize processes and workflows to improve product quality.
• Training and support of production employees in quality-related topics.
• Coordinating the processing of complaints and objections from customers.
• Analyzing the root causes of quality deviations and errors in products and processes together with relevant departments.
• Creation, implementation and continuous adaptation of quality plans for production as well as for products and processes.
• Managing and calibrating test equipment to ensure it meets requirements at all times.
• Checking and documenting the regular maintenance and calibration of measuring and testing equipment.
• Direct report to the Director of Operations Hagerstown.
• Performs other duties as assigned

Requirements

• Completed technical or commercial training, ideally in the field of quality assurance or production.
• 2-3 years professional experience in the field of quality assurance, ideally in an industrial company.
• Experience in handling complaints and working with suppliers and customers.
• Basic knowledge of test equipment management and calibration of measuring and test equipment.
• Independent, structured and careful way of working.
• Proficient with Microsoft Office Suite or related software.