Quality Assurance

Job Details Job Location Boca Raton - BOCA RATON, FL Position Type Full Time Education Level 2 Year Degree Salary Range $18.00 - $21.00 Travel Percentage None Job Shift Any Job Category Customer Service Description Responsibilities To support FlexShopper standards and establish goals for the development of staff as they pertain to call quality and control, while maintaining a positive working atmosphere The Quality Assurance Analyst supports staff through consistent monitoring of calls and one-on-one coaching sessions. Help assist in reaching a goal of 700 -1000 or more calls scanned and documented on a monthly basis.

This goal is achieved by examining and coaching agents from different areas within Customer Care, Collections and Order Management. Assist with the development, execute Quality Assurance training, and orient new staff members with departmental goals and required expectations (departmental scripting and scorecard) Assist department Team Leads/Supervisor(s) when needed and/or required. Qualifications Qualifications Call Center Experience Good command of written and verbal communication Spanish a Plus Ability to work under pressure.

Excellent communication and interpersonal skills MS Office applications knowledge Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Must have a minimum of 2 years customer service experience and well verse in computer knowledge.

Good command of written and verbal communication. Ability to work under pressure.

Experience preferred, Customer Relations Management (CRM) application, LiveVox , Freshdesk, and custom tailored software.

Excellent communication and interpersonal skills. MS Office applications knowledge. Bilingual (English and Spanish) preferred.