DUTIES AND RESPONSIBILITIES:
To provide technical service and immediate attention to the customers, to ensure the CSR are implemented, maintained and adhered to in such a manner as to ensure that customer expectations are met.
Essential Duties and Responsibilities include the following (other duties may be assigned):
Active participation in Advanced Quality Planning (AQP) as voice of the customers in assigned areas.
Act as Customer liaison. Communicate containment and corrective actions to the customer using the applicable method (i.e. G8Ds, PRR, NCT, eCIMS, SCAR, F-M TiPS).
Coordinate special containment activities at the customer site and follow up on results until permanent corrective action validation.
Initiate and lead a cross-functional team to effectively identify root cause analysis on all external problems. Conduct corrective action follow-up, as well as lessons learned read-across on similar processes/products.
Analyze and summarize warranty data and manage warranty portals.
Daily review of Customer specific websites (Covisint, GM Supply Power, Chrysler eSupplier Connect, PLEX). Identity and report discrepancies in a timely manner (i.e. Q1 revokation, BIQS withdrawn, TPSL)
Daily review and update of quality QMIs system.
Active participation on Internal, Customer and IATF16949 Audits.
Lead customer Audits and visits. Conduct corrective action follow-up after a customer audit.
Visit customer's plants on a regular basis and manage F-M representatives at customer's locations.
May be given certain authority within job scope by Manager
Each employee has the authority to initiate action to prevent a violation of the Federal-Mogul Integrity Policy.
All employees will abide by the plant's safety policy, comply with the legal and other requirements and operational controls established, work toward achieving established objectives and targets, and conform to procedures consistent with the ISO 14001 standard. An employee should report, and if necessary stop, any activity that does not conform to the policy or may injure himself/herself.
Bachelor's Degree in related field or 5+ years' experience in quality related field
Mandatory experience must be in a manufacturing environment.
Must have IATF 16949 experience.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled