PNC Financial Services Group, Inc. Birmingham , AL 35202
Posted 4 weeks ago
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Director within PNC's Employee Channel Experiences organization, you will be based in Cleveland, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.
As a Quality Assurance Director, you will manage five senior leaders within the Employee Channel Experiences organization. Additionally, you will own the Quality Engineering Strategy and Execution for PNC's Employee Channel Experiences group, which includes enterprise CRM Capabilities (Salesforce being the largest), Branch Banker Experiences (Teller, etc), and the ATM experiences.
Due to the nature of this position we are seeking candidates who possess the following skills:
Extensive experience with DevSecOps tooling (GIT, Jira, Jenkins, Artifactory)
Quality Engineering Test Strategy Definition and Execution
Enterprise CRM knowledge, with Salesforce Quality Engineering experience
Test Automation expertise leveraging BDD (Gherkin/Cucumber)
Test Automation transformation experience
Shift Left Mentality
Agile Scrum experience
Preferred skills also include:
ATM Test Automation Experience, Specifically NCR ATM products
Teller (ARGO) System Test Automation
Oracle Siebel CRM Experience
Mainframe/DB2 Experience
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.
Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation.
Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.
Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate.
Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Competencies
Analytical Thinking
Process Management
Products and Services
Software Development Life Cycle
Software Quality Assurance And Testing
Work Experience
Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group, Inc.