Quality Assurance Director - Test Automation Strategy / Implementation

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Director within PNC's Employee Channel Experiences organization, you will be based in Cleveland, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager's discretion.

As a Quality Assurance Director, you will manage five senior leaders within the Employee Channel Experiences organization. Additionally, you will own the Quality Engineering Strategy and Execution for PNC's Employee Channel Experiences group, which includes enterprise CRM Capabilities (Salesforce being the largest), Branch Banker Experiences (Teller, etc), and the ATM experiences.

Due to the nature of this position we are seeking candidates who possess the following skills:

• Extensive experience with DevSecOps tooling (GIT, Jira, Jenkins, Artifactory)

• Quality Engineering Test Strategy Definition and Execution

• Enterprise CRM knowledge, with Salesforce Quality Engineering experience

• Test Automation expertise leveraging BDD (Gherkin/Cucumber)

• Test Automation transformation experience

• Shift Left Mentality

• Agile Scrum experience

Preferred skills also include:

• ATM Test Automation Experience, Specifically NCR ATM products

• Teller (ARGO) System Test Automation

• Oracle Siebel CRM Experience

• Mainframe/DB2 Experience

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Leads the strategic implementation of all QA activities and processes for major or multiple software products or systems.

• Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation.

• Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.

• Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate.

• Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused

• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk

• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally

• Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values

• Role models our values with transparency and courage.

• Enable Change

• Takes action to drive change and innovation that will transform our business.

• Achieve Results

• Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best

• Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Analytical Thinking

• Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Process Management

• Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes.

Products and Services

• Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Software Development Life Cycle

• Knowledge of and experience with using a structured methodology for delivering new or enhanced software products to the marketplace.

Software Quality Assurance And Testing

• Knowledge of and ability to apply appropriate processes, tools, and techniques for assuring a high level of quality in computer software products and systems.

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.