The Quality Assurance Coordinator is responsible for the administration, implementation, and continuous quality assurance of the health, nutrition, early childhood education, parent/family and community engagement, ERSEA, mental health and disabilities services for the Early Head Start programs. The Quality Assurance Coordinator must operate responsibly and coordinate all functions for the programmatic aspects of the comprehensive services and ensure the program is meeting all applicable requirements per Federal Head Start Performance Standards and any local, state and or agency policies and procedures.
The Quality Assurance Coordinator position requires an individual who can work independently and collaboratively, communicate effectively in writing and orally, understand and implement procedures and practices, and demonstrate attention to detail and accuracy in their work. The position involves extensive record keeping, organizing, problem-solving and time management. It also involves interpretation and communication of complex regulations, data and terminology. Extensive interaction with staff, parents and the larger community is also required.
Essential Duties and Responsibilities:
Core duties and responsibilities include the following
Creates, oversees, and maintains ongoing monitoring of all Early Head Start systems and service areas to ensure compliance and quality services.
Supports all Early Head Start programs in meeting city and state licensing requirements.
Participates in strategic planning for all quality assurance initiatives for the Early Head Start Program.
Conducts on-site programmatic monitoring review of Early Head Start programs using approved program monitoring tools and prepares reports of monitoring results.
Conducts health and safety related visits and follow ups as required by the program.
Provides technical assistance and trainings to program in areas in which support is needed in the areas of health and safety.
Creates Quality Improvement Plans, monitoring schedule, and other related notices.
Conducts consistent desk reviews in the monitoring of Early Head Start programs and other and of the overall program.
Investigates complaints as required.
Works as part of the Head Start leadership team in long-term and short-term program planning.
Prepares and submits monthly reports to the Director of Early Head Start, detailing on-site observations and recommendations/actions taken.
Leads the Self-Assessment process within the Early Head Start program.
Generates and analyze reports as requested and use this information to implement strategies as needed to contribute to continuous quality improvements in the child development programs as well as determine areas for training and technical assistance in Early Head Start programs.
Responsible for monitoring of Program Information Report (PIR) data and other data related systems during the year for accuracy and timely submission.
Monitors Early Head Start service areas to ensure program is meeting deliverables.
Ensures program complies by establishing a regular monitoring schedule for sites and other content areas.
Attends meetings as appropriate, in a punctual, professional and contributory manner.
Oversees data systems to include the electronic data system to ensure accurate data and compliance according to the Office of Head Start Standards.
Contributes to the updating of documents to include Policies and Procedures, Family Handbooks, Program Service Plans and other documents required for program operation.
Manages the maintenance of accurate Child Plus data.
Contributes to the collection of documentation and materials as requested for federal review.
Composes relevant letters and or reports as it relates to monitoring or terminations.
Contributes information to the annual Community Assessment process according to Office of Head Start standard.
Organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction.
Establish and maintain effective working relationships with internal and external staff and partners.
Comprehensive knowledge of the organization and services.
Ability to effectively coach and supervise people.
Assists Director with special projects.
Adhere to all Coalition personnel policies and procedures.
Must be able to work on a consistent basis with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position on a daily basis.
Performs other duties that may be necessary to maintain the success of the organization.
This position supervises the Quality Assurance Specialist.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable law Responsibilities include interviewing, hiring, and training employees; planning, assigning, coordinating and directing work; appraising performance; employee engagement; addressing complaints and resolving problems.
To perform this Position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires successful completion of the level 2 background screening standards as set forth in 435.04, F.S. and drug screening as the Coalition is a drug-free workplace.
Valid Florida driver's license and transportation is required.
Able to work flexible hours when required. Some nights and weekends are required.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in Early Childhood Education, Business, Health, Public Administration or comparable program/degree.
A minimum of two years of responsible leadership experiences in management including one year of direct or related supervisory experience.
Two years of experience working in the health and or child development field preferred.
One year of Head Start or Early Head Start experience is preferred.
Two years' experience reviewing Corrective Action Plan or similar preferred.
One year of previous knowledge of Florida's EPSDT/Medicaid guidelines, health care providers and community resources related to health service, disabilities and safety services.
Must possess working knowledge of computer, word processing, spreadsheets and software (MS Word, MS Access, MS Excel, PowerPoint, etc.) preferred.
Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, is a plus.
An Ideal candidate will be experienced using Database software; Spreadsheet software and Word Processing software. The ideal candidate will have an advanced experience using outlook in an Exchange environment, tech savvy over all, experience with Box/Dropbox, familiarity with Android and IOS, Windows 8 and 10 experience, and experience working offsite using portable scanners and laptops.
This position may require 50% or less local daily travel in Palm Beach County. This position requires local travel to Palm Beach County office locations for meetings, trainings and other required duties.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Listed are demands representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands and fingers to operate and handle keyboards and office equipment. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. It is an office environment and the noise level is usually moderate.
The Early Learning Coalition of Palm Beach County does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. The coalition will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).
The Early Learning Coalition is a drug free workplace.
We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
No Recruiters Please
Early Learning Coalition Of Palm Beach County, Inc.