Quality Assurance Coordinator (Ehs)

Early Learning Coalition Of Palm Beach County, Inc. Boynton Beach , FL 33426

Posted 4 weeks ago

SUMMARY:

The Quality Assurance Coordinator is responsible for the administration, implementation, and continuous quality assurance of the health, nutrition, early childhood education, parent/family and community engagement, ERSEA, mental health and disabilities services for the Early Head Start programs. The Quality Assurance Coordinator must operate responsibly and coordinate all functions for the programmatic aspects of the comprehensive services and ensure the program is meeting all applicable requirements per Federal Head Start Performance Standards and any local, state and or agency policies and procedures.

The Quality Assurance Coordinator position requires an individual who can work independently and collaboratively, communicate effectively in writing and orally, understand and implement procedures and practices, and demonstrate attention to detail and accuracy in their work. The position involves extensive record keeping, organizing, problem-solving and time management. It also involves interpretation and communication of complex regulations, data and terminology. Extensive interaction with staff, parents and the larger community is also required.

Essential Duties and Responsibilities:

Core duties and responsibilities include the following

  • Creates, oversees, and maintains ongoing monitoring of all Early Head Start systems and service areas to ensure compliance and quality services.

  • Supports all Early Head Start programs in meeting city and state licensing requirements.

  • Participates in strategic planning for all quality assurance initiatives for the Early Head Start Program.

  • Conducts on-site programmatic monitoring review of Early Head Start programs using approved program monitoring tools and prepares reports of monitoring results.

  • Conducts health and safety related visits and follow ups as required by the program.

  • Provides technical assistance and trainings to program in areas in which support is needed in the areas of health and safety.

  • Creates Quality Improvement Plans, monitoring schedule, and other related notices.

  • Conducts consistent desk reviews in the monitoring of Early Head Start programs and other and of the overall program.

  • Investigates complaints as required.

  • Works as part of the Head Start leadership team in long-term and short-term program planning.

  • Prepares and submits monthly reports to the Director of Early Head Start, detailing on-site observations and recommendations/actions taken.

  • Leads the Self-Assessment process within the Early Head Start program.

  • Generates and analyze reports as requested and use this information to implement strategies as needed to contribute to continuous quality improvements in the child development programs as well as determine areas for training and technical assistance in Early Head Start programs.

  • Responsible for monitoring of Program Information Report (PIR) data and other data related systems during the year for accuracy and timely submission.

  • Monitors Early Head Start service areas to ensure program is meeting deliverables.

  • Ensures program complies by establishing a regular monitoring schedule for sites and other content areas.

  • Attends meetings as appropriate, in a punctual, professional and contributory manner.

  • Oversees data systems to include the electronic data system to ensure accurate data and compliance according to the Office of Head Start Standards.

  • Contributes to the updating of documents to include Policies and Procedures, Family Handbooks, Program Service Plans and other documents required for program operation.

  • Manages the maintenance of accurate Child Plus data.

  • Contributes to the collection of documentation and materials as requested for federal review.

  • Composes relevant letters and or reports as it relates to monitoring or terminations.

  • Contributes information to the annual Community Assessment process according to Office of Head Start standard.

  • Organize work, set priorities, meet critical deadlines and follow up on assignments with a minimum of direction.

  • Establish and maintain effective working relationships with internal and external staff and partners.

  • Comprehensive knowledge of the organization and services.

  • Ability to effectively coach and supervise people.

  • Assists Director with special projects.

  • Adhere to all Coalition personnel policies and procedures.

  • Must be able to work on a consistent basis with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position on a daily basis.

  • Performs other duties that may be necessary to maintain the success of the organization.

SUPERVISORY RESPONSIBILITIES:

  • This position supervises the Quality Assurance Specialist.

  • Carries out supervisory responsibilities in accordance with the organization's policies and applicable law Responsibilities include interviewing, hiring, and training employees; planning, assigning, coordinating and directing work; appraising performance; employee engagement; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this Position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position requires successful completion of the level 2 background screening standards as set forth in 435.04, F.S. and drug screening as the Coalition is a drug-free workplace.

  • Valid Florida driver's license and transportation is required.

  • Able to work flexible hours when required. Some nights and weekends are required.

EDUCATION AND/OR EXPERIENCE:

  • Bachelor's degree in Early Childhood Education, Business, Health, Public Administration or comparable program/degree.

  • A minimum of two years of responsible leadership experiences in management including one year of direct or related supervisory experience.

  • Two years of experience working in the health and or child development field preferred.

  • One year of Head Start or Early Head Start experience is preferred.

  • Two years' experience reviewing Corrective Action Plan or similar preferred.

  • One year of previous knowledge of Florida's EPSDT/Medicaid guidelines, health care providers and community resources related to health service, disabilities and safety services.

  • Must possess working knowledge of computer, word processing, spreadsheets and software (MS Word, MS Access, MS Excel, PowerPoint, etc.) preferred.

  • Bilingual and able to read, write and speak in English and Spanish or Creole proficiently, is a plus.

COMPUTER SKILLS:

An Ideal candidate will be experienced using Database software; Spreadsheet software and Word Processing software. The ideal candidate will have an advanced experience using outlook in an Exchange environment, tech savvy over all, experience with Box/Dropbox, familiarity with Android and IOS, Windows 8 and 10 experience, and experience working offsite using portable scanners and laptops.

TRAVEL:

This position may require 50% or less local daily travel in Palm Beach County. This position requires local travel to Palm Beach County office locations for meetings, trainings and other required duties.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Listed are demands representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, hear and use hands and fingers to operate and handle keyboards and office equipment. The employee is frequently required to stand, walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. Occasionally lift and/or move up to 25 pounds. It is an office environment and the noise level is usually moderate.

NON-DISCRIMINATION STATEMENT:

The Early Learning Coalition of Palm Beach County does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. The coalition will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, as Amended (ADAAA).

The Early Learning Coalition is a drug free workplace.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

No Recruiters Please


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Hr/Risk Coordinator Career Path

City Of Boynton Beach FL

Posted 4 days ago

VIEW JOBS 12/2/2019 12:00:00 AM 2020-03-01T00:00 Purpose of Classification An employee in this position will be required to perform a high volume of recruiting. The purpose of this classification is to assist with the administration of and support the day-to-day operations of the City's Human Resources and Risk Management functions and duties. This position reports directly to the Assistant Director, Human Resources and Risk Management. This position works in a highly functioning team environment, so an employee in this classification will receive work assignments, performance-related feedback, and training from any employee in the department who is at a Human Resources and Risk Coordinator II level or higher. An employee in this class performs administrative work in support of the City's Human Resources and Risk Management programs, staff and operations. Areas of assignment include, but are not necessarily limited to, full cycle recruitment; onboarding; benefits maintenance; training coordination; workers' compensation intake and reporting, incident reporting, FMLA intake; records management; and other Human Resources and Risk Management related functions. Employees in this classification are eligible for noncompetitive career ladder promotion to Human Resources & Risk Coordinator II after meeting the established Human Resources & Risk Coordinator II competencies and minimum requirements. Essential Functions Answers the telephone and greets visitors to the department; provides information, guidance, and assistance; takes and relays messages or directs calls/visitors to appropriate personnel; returns calls as necessary. Performs general clerical tasks and provides high level of customer service in support of overall department operations, which include greeting the public, fielding phone calls, copying documents, sending/receiving e-mailed, faxed and scanned documentation, shredding confidential or obsolete documents; logging, routing, and tracking of various Human Resources and Risk Management related documents. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, records management, e-mail, and other software programs. Utilizes various HRIS and RMIS programs and reporting. Establishes and maintains department databases, automated files, lists, and computer records; enters and updates data in databases, to include confidential information; researches and retrieves data from information systems; queries records and reports; and generates reports, lists and other documents from databases. Composes, edits, types and processes emails, letters, forms, correspondence, administrative forms, lists, spreadsheets, work orders, and a variety of reports including operational, program related reports; collects and/or compiles information for inclusion in surveys, reports, charts, forms and other documents; and creates mailing lists, forms and other resources to support clerical and administrative activities. Prepares folders; maintains files of department correspondence, program records, legal documents, and other documents; photocopies and files documents; distributes materials via mail, facsimile and other methods of transport; and requests information from other departments and/or parties as necessary to complete department records/files. Receives, dates and distributes incoming mail; and prepares outgoing mail. Performs full cycle recruitment and selection functions for assigned departments including scheduling, preparing and releasing job postings, screening applications, and communicating with applicants regarding status. Works with hiring managers to create assessments and to prepare and conduct interviews; administers assessments; conducts verifications of employment and reference checks; schedules and prepares documents for pre-employment physical and criminal history check appointments, and runs pre-employment reports. Creates, maintains, updates and archives recruitment documents and software records. Utilizes digital/social media platforms and creative sourcing methods to recruit candidates for employment. Coordinates, implements, and facilitates on-boarding and new hire orientation; prepares packets for new hire orientation; prepares and sends on-boarding information to new hires; and assists with the preparation and facilitation of quarterly orientation programs. Assists in the maintenance of group insurance benefits for participants. Processes enrollments, changes, and terminations of participants in all benefit plans and programs. Assists with troubleshooting employee benefit claim issues or concerns. Assists with open enrollment and serves as a liaison between City employees, retirees, participants and plan providers. Reconciles monthly billing statements. Assists with the planning and coordinating of various events including the Benefits and Wellness Fair, career fairs, and employee recognition programs. Assists in the implementation of a variety of educational programs promoting wellness and preventive health approaches. Assists in coordination of leaves of absence and return to work in accordance with physician orders and applicable laws, policies, and procedures. Processes written and telephone request for employment/mortgage verification by retrieving information from computer and personnel records. Assists in the facilitation of staff development training and branding initiatives. Schedules participants into training sessions. Tracks participants and training records. Enters training records into database and maintains it. Attends conferences, committee meetings, and interdepartmental meetings relating to human resources and risk-related issues as required; makes speeches or presentations. Compiles or monitors various administrative and statistical data pertaining to human resource operations; performs research as needed; makes applicable calculations; analyzes data and identifies trends; prepares or generates reports; maintains records. Promptly scans documents into records management system, ensuring proper template is used and verifying accurate file maintenance. Properly and timely dispositions records. Maintains personnel files in compliance with applicable legal requirements. Periodically audits the database to ensure accuracy. Prepares and responds to Public Records Requests, including preparation and redaction of employee files for public viewing. Performs departmental financial functions including: new hire reporting, office procurement, 121 check requests, invoice processing and bill reconciliations. Receives various forms, reports, correspondence, employee activity reports, time records, personnel files, collective bargaining agreements, employment contracts, employee grievances, classification specifications, applicant data, criminal/background reports, drug testing results, medical documentation, insurance reports, salary surveys, agendas, meeting minutes, contracts, training materials, safety materials, budget reports, codes of ordinance, policies, procedures, rules, regulations, statutes, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Establishes and maintains effective and respectful professional relationships with City employees, the general public, industry professionals, and other government agencies. Responds to complaints and questions related to department operations; provides information, researches problems, and initiates problem resolution with customer-first focus. Receives and records citizen complaints; forwards complaints to appropriate department and/or staff for resolution; and tracks complaint resolution. Provides assistance to the Risk Management area; identifies department needs for limited duty assignments; assists in placing employees with restrictions; maintains various logs; manages and maintains Certificates of Insurance; requests information from City departments; and scans various correspondence and reports. Conducts and maintains motor vehicle records; collects and maintains files of Supervisors' Report of Incidents; prepares information for Incident Review Board; and maintains updated schedules for training classes. Submits invoices for processing to liability third party administrator (TPA) and prepares internal check requests (121). Assists with bill reconciliation and reports. Maintains understanding and current knowledge of applicable laws/regulations; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations; attends workshops and training sessions as appropriate. Adheres to team and department rules and expectations. Performs moderately complex work under limited supervision and maintains professional discretion in processing matters of a sensitive or confidential nature from both a legal and ethical perspective. Minimum Qualifications Bachelor Degree from an accredited college or university in human resources management, industrial psychology, public administration, business administration, or closely-related field; one (1) year of experience working in a human resources and/or risk management department with exposure to at least three (3) of the following functional areas of human resources and risk management: recruiting, onboarding, benefits, payroll, training, employee relations, labor relations, performance management, workers' compensation, safety, claims administration, and process and policy administration. OR Master Degree from an accredited college or university in human resources management, industrial psychology, public administration, business administration, or closely-related field and one (1) year of verifiable previous employment. Must possess and maintain a valid Florida driver's license. PREFERRED QUALIFICATIONS Master Degree from an accredited college or university in human resources management, industrial psychology, public administration, business administration, or closely-related field and one (1) year of experience working in a human resources and/or risk management department with exposure to at least three (3) of the following functional areas of human resources and risk management: recruiting, onboarding, benefits, payroll, training, employee relations, labor relations, performance management, workers' compensation, safety, claims administration, and process and policy administration. Previous municipal or government experience preferred. Supplemental Information KNOWLEDGE, SKILLS, and ABILITIES * Knowledge of administrative policies and procedures. * Knowledge of general insurance claims and safety programs. * Ability to learn and demonstrate knowledge of human resources and risk management policies, practices and procedures. * Demonstrated ability to provide high quality customer service. * Demonstrated ability to evaluate issues and recommend reasonable solutions. * Ability to accurately, effectively, and respectfully communicate digitally, orally, and in writing. * Ability to accurately perform general and specific clerical and administrative functions. * Ability to operate computers utilizing Microsoft Office programs, human resources and risk management systems, and records management systems. * Ability to accurately reconcile information contained on reports. * Ability to effectively assist staff with department operations. * Ability to interface in a synergistic manner with other departments. * Demonstrated ability to establish and maintain effective and harmonious working relationships with all persons interacted with during the performance of duties. City Of Boynton Beach FL Boynton Beach FL

Quality Assurance Coordinator (Ehs)

Early Learning Coalition Of Palm Beach County, Inc.