Quality Assurance Associate

Iconma, L.L.C. Mount Laurel , NJ 08054

Posted 4 months ago

Quality Assurance Associate

Location: Mount Laurel, NJ

Duration: 2-3 months with possible extension

Description:

  • Selling Points of Position: Networking, opportunity to grow

  • Best Vs Average Candidate: Best candidate will be a quick learner

  • How will performance be measured: Verbal feedback and reporting to capture productivity

Summary of day to day responsibilities:

  • Checking the data base and using an outside vendor application to enter in contact details (name, security id, etc) to check results to determine if the store needs to be contacted

  • Perform verification of identity of customers owners of businesses

  • Run the verification process, if the customer does not verify, they will have telephone conversation and report back that they have not passed the validation

  • Must be able to make 25-30+ call/day -- Duration: 4-10 mins

Must have:

  • Previous admin experience in a corporate environment

  • Computer savvy

  • Attention to detail

  • Strong MS office and Excel

  • Excellent communication skills

  • Telephone customer service skills

Nice to have

  • Banking experience

Education:

  • High school education required.
  • 0-2 years of related experience required.

Qualification Rating

Must Have

Attention to detail, highly organized, time management, sense of urgency Yes

Computer Savvy Yes

Excellent Communication written and verbal Yes

Strong MS Office skills Yes

Skills

previous clerical/admin experience within a corp. environment 2 years

Telephone Customer Service 2 years

Nice to Have

Skills

Banking / Financial Industry Experience 2 years

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.


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Quality Assurance Associate

Iconma, L.L.C.