Quality Assurance And Process Training Supervisor

Pitney Bowes Odenton , MD 21113

Posted 3 months ago

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.

  • Enjoy collaborating with others.

  • Strive to exceed expectations.

  • Move boldly in the quest for superior and best in market solutions.

Job Description:

The Quality Assurance and Process Training Supervisor is responsible for driving continuous improvement by driving top tier quality assurance via process training, retraining, auditing techniques to ensure adherence to all standard operating procedures and best practices for technical and automation systems.

  • Execute all new associate training and retraining efforts, working closely with the facility Employee Experience Ambassador, Network Training Team, and PBs Employee Experience Leaders

  • Assess and certify new associates following certification procedures specific to job functions

  • Work directly with Operations facility management team reviewing operational requirements and ensure adherence to all standard operating procedures

  • Provide insights surrounding key performance indicator gaps and ensure accurate and timely measure of key business success metrics

  • Drive continuous improvement culture and initiatives through successful partnerships with various Pitney Bowes business groups, supporting operations in pursuit of all cost and service goals.

  • Complete multiple audit functions promoting process excellence and root cause analysis. This includes but is not limited to container audits, package audits, and facility operations audits. The goal is to document, measure, and drive the behaviors to support client service expectations

  • Provide cross-functional interaction with departments such as transportation, account management, and technology

  • Identify process changes and update SOPs as needed

  • Identify process opportunities to increase productivity and reduce processing failures to promote high quality processing

  • Work with engineering to ensure the SOPs are accurate and processes are running as designed and identify improvement opportunities

  • Work with Loss Prevention, Safety, and other internal groups to ensure all processes are monitored and reviewed

  • Update and maintain audit forms and processes as local operating conditions change and evolve

The Quality Assurance and Process Training Supervisor will report directly to the East Region Quality Assurance Manager (Chris Flor) with a dotted line to the Facility Director/Manager as well as the Network Senior Manager of Training and Empowerment (Sean Nunery)

We will:

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

Do you know someone who might be interested in this role? Don't forget about our Employee Referral Program. You can earn some extra cash! For more information, search "Employee Referral" on ournew.pb.com.

The wage range for this position is $53,200 to $66,500, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

Depending on whether the role is eligible for a Target Annual Incentive or Sales Incentive bonus we would leverage one of these lines:

This position is eligible to earn an annual incentive bonus.

We will:

  • Provide the opportunity to grow and develop your career

  • Offer an inclusive environment that encourages diverse perspectives and ideas

  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization

  • Offer comprehensive benefits globally (pbprojectliving.com)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.


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Quality Assurance And Process Training Supervisor

Pitney Bowes