Quality Assurance Analyst

The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees. DEP's water supply system is comprised of 19 reservoirs and 3 controlled lakes throughout the system's 2,000 square mile watershed that extends 125 miles north and west of the city.

The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills along with all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and generates $3.6 billion of revenue annually.

In their new role as Principal Administrative Associate Level 2, the candidate will serve as a Quality Assurance Analyst for Business Services Group's Quality Assurance Unit. The person selected will perform under direction of the Supervisor/Manager with considerable latitude for independent action or decision complex and responsible analytic and administrative work concerning the review of records for small and large residential, commercial, and mixed-use properties to determine accuracy of information and conformity with established policies and procedures and correctly identify any discrepancies.

The candidate will also perform complex mathematical computations as required to calculate or determine the accuracy of charges and fees for all types of properties. The candidate will perform tasks using automated office systems (UMAX, BAPPS, Microsoft Office Suite). In the temporary absence of the supervisor, the candidate may assume the duties of that position.

55A candidates are encouraged to apply.

NOTE: Only those serving in the Permanent Civil Service Title of Principal Administrative Associate will be considered.

Minimum Qualifications

1.A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2.An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3.A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4.Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

1.Familiarity with the NYC Water Board Water and Wastewater Rate Schedule. 2. Strong billing and analytical skills 3. Knowledge of the UMAX billing system

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.