Quality Assurance Analyst

Quality Assurance Analyst

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developedrelationships. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members. This role is crucial to the significant, sustainable growth and continued global expansion forecasted for Kipsu's near future.

THE OPPORTUNITY

At Kipsu, our QA Analysts play a key role in ensuring that our product is of high quality. They take a leading role in guiding these efforts in both the short and long term, and help share our culture of quality and commitment to serving our customers. QA Analysts are part of an expanding team of three within our Engineering team, and work closely with our Software Engineers and Product Analysts, as well as our Support team.

WHAT YOU'LL DO

• Write and execute QA test plans on new features, enhancements, and bug fixes

• Contribute to requirements analysis for new product development

• Verify and reproduce bugs reported by customers

• Participate in planning and estimation efforts as part of cross-functional development team

• Perform release testing and handle release communication in conjunction with our release cycle

• Maintain a library of system test plans and perform regression testing

• Contribute test cases used to develop end-to-end test automation

• Assist in the growth and development of the QA organization by encouraging and proposing QA best practices

• Act as a subject matter expert by obtaining product expertise through everyday interactions with our system

WHAT WE'RE LOOKING FOR

• 1+ years of experience in a technology role or working for a tech company; experience as a QA Analyst a plus

• Basic understanding of APIs. This could be using tools like Postman or Swagger, or via code. Tell us about what you've done!

• Attention to detail and organization

• You take pride in your work and in knowing that we have covered all the bases and will let us know if we haven't

• An enthusiasm for software that works as intended, and a healthy dose of irritation when it doesn't

• Creativity in thinking

• The best QA Analysts have a knack for thinking, "how else could this break?" in a way that isn't always obvious to others

• A curiosity or fascination with how technology works "under the hood"

• A passion for finding creative solutions for hard-to-solve problems

• Persistence in reaching your goals, even when you've run into some obstacles along the way

• Bonus points if you have some technical knowledge of performance testing, level of comfort editing HTML, using the command line, working with SQL, or have dabbled with something technical like this in the past. We'd love to hear about it!

WHAT MAKES KIPSU DIFFERENT

• We're a solid, stable company, and we enthusiastically embrace our founding startup spirit- everyone pitching in and working to the same goals.

• Our culture- We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard.

• Our unique philosophy- we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms.

• Remarkable growth- with nearly a decade of advancement, we continue to accelerate. It's an exciting time to be here.

WHY YOU'LL LOVE IT HERE

• Unity- Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better.

• Transparency- Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO.

• Trust- Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow.

• Mentorship

• We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth.

• Respect- Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities.

• Purpose- Everyone here is closely connected to the result of their contributions. Every day our team gets to see the impact of what they do enhancing the value of our customers' work in their own professions. Our goals are explicitly tethered to our mission of building relationships.

Kipsu offers a hybrid work model that allows for focused time at home and encourages increased collaboration on in-office days. Flexible work arrangements are determined on a personal basis after the first few months of employment.

One last thing

• At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please, consider rolling up your sleeves and joining us on our journey.