Quality Assurance Analyst / Automation

Job Description Job Description Position Summary CommunityWFM is seeking a highly motivated, talented, and detail-oriented Quality Assurance Analyst/Automation Engineer. This person will be responsible for designing, creating, executing, documenting/reporting, and maintaining test plans, automated test scripts, and performing manual tests of CommunityWFM web and mobile applications and features.

Responsibilities Collaborate with the engineering team to ensure the product requirements and designs are translated into relevant test cases and automated scripts. Create detailed test cases, test scripts, and test data based on requirements, functional specs, and working with the applications and features. Execute manual test cases and automated scripts.

Identify and report root causes for software defects and eventually provide resolution suggestions. Define, implement, and maintain efficient test environments, procedures, and processes. Work with professional services and support teams on troubleshooting, reproducing, and documenting defects reported by our clients.

Requirements Bachelor's degree in Computer Science/Software Engineering. 5 years of relevant experience in software testing and Quality Assurance of web-based applications (server/client architecture, web applications, mobile applications, backend/database testing, UX testing, performance testing, load/scalability testing, API testing, smoke/functional/regression testing). 3 years’ experience with testing automation tools such as Selenium, Azure DevOps, WinRunner, Quick Test Pro, or Test Director. 3 years of hands-on experience in C#, Object Oriented Programming, Micro Services, Cloud Native, DevOps, and Test-Driven Development. Excellent communication and presentation abilities. Excellent people skills, business acumen, and an exemplary work ethic.

Ability to plan, organize, prioritize, and meet deadlines in a rapidly changing environment. Strong Analytical skills to understand complex business logic and calculations. Work effectively in a distributed agile software development team as well as ability to work independently.

Strong skills in analysis, design, test planning, and execution of testing for client/server, web-based applications. Strong knowledge of and experience with relational databases (Microsoft SQL Server, Oracle, MySQL, PostgreSQL, etc) Experience supporting and troubleshooting enterprise software, with an emphasis on web applications. Familiarity with common Windows based web application technologies and troubleshooting tools (Windows Server, IIS, Web browser dev tools, Fiddler, Wireshark, Postman, SQL Profiler, etc). Knowledge of the workforce management industry, including data collection and analysis, forecasting, scheduling, and reporting.

Experience working with cloud deployments using AWS or Azure is a plus. Experience working with CI/CD tools like Azure DevOps is a plus. Flexibility and willingness to work additional hours and/or weekends as needed.

Benefits Happy and engaged team members are crucial to our success We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work-life balance. We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback. Competitive Salary 100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents. 100% Company Paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance Automatic 3% Safe Harbor 401k Contribution Generous PTO Policy Eligible for 17 Paid Holidays Continuing Education Reimbursement Home Office Stipend Eligible for Annual Bonus Hybrid WFH/In Office Environment Company Description CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants.

Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology. Company Description CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants.

Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials. CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.