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Quality Assurance Agent

Expired Job

DHL Express Columbia , SC 29209

Posted 2 months ago

Job Title:Quality Assurance Agent A2

Job Location: Columbia, SC

We have an exciting opportunity for a Quality Assurance Agent, A2 to support and manage daily operations. This position will be based at our Columbia, SC location.

Key Responsibilities:

  • Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function

  • Perform standard audits according to defined criteria in checklist

  • Provide teach back to users when audit process failures are detected

  • Record all noncompliance and customer complaints in Quality Management system and pursue resolution

  • Take appropriate actions to expedite critical updates and monitor progress until resolved, maintaining constant flow of communication with internal customers

  • Research, including Kewill CM, Kewill ISF, Logis, and EDM, CAT Comp Reports, as required for finalization of work

  • Provide direct (internal) customer care to ensure customer's expectations are exceeded

  • Adapt to changing requirements and needs of stations and customers per Import Manual and SOP guidelines

  • Recommend efficiency and quality improvements and cost savings solutions

  • Employ standard Microsoft Office products

  • Build and maintain relationships between department and stations and customers

  • Other tasks as assigned

Skills / Requirements:

  • Maintain positive and professional customer relationships

  • Ability to communicate status updates as outlined in policy and procedure

  • Utilize basic Microsoft applications, including Office, Outlook, and iShare

  • Ability to effectively utilize DHL systems to:

  • Complete job functions in ABI, updating of data elements, perform queries, resolve validations, shipment tracing, and navigation between screens

  • Ability to generate reports, perform complex queries, and validate data elements

  • Determine defaults based on division and customer profile

  • Troubleshoot customer profile or shipment file to resolve validations and ABI rejects

  • Research and compare data files/elements in ABI

  • Update profile and navigate pages on intranet

  • Sound understanding and working of electronic Document Imaging System

  • Effectively navigate within the ISF system to perform audits, as required

  • Track, trace, and identify key shipment information (LOGIS)

  • HS diploma or GED required

  • Specialized skill training/certification may be required

  • Generally 1-3 years of experience in area of responsibility

WHY JOIN our DHL team?

At DHL, you will be part of a strong team that respects its' employees, society, and environment.You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL.We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance.DHL offers highly competitive compensation, incentive, and bonus plans.

In addition, DHL offers the following:

  • Paid time off: Holiday, Float Holiday, Vacation, and Sick

  • Medical, Prescription, Dental, and Vision plans

  • 401K plan with a match

  • Employee Discount plan

  • Tuition Assistance Plan

As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL.We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees

  • The most efficient processes and fastest response times

  • The best solutions and best customer service

Our Vision: The Logistics Company for the World

Our Mission: Excellence. Simply Delivered.

Our Purpose: We connect people, improving their lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

About DHL Global Forwarding (DGF):

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Work Authorization:

DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

Facts and Figures

  • Working Hours

  • Business Unit

DHL Global Forwarding US

  • Travel Required

No Business Travel

  • Employment Type

Permanent Full-Time

  • Work Permit Required


  • Shift Requirement

Day time only

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Quality Assurance Agent

Expired Job

DHL Express