Quality Associate

At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. As a Thorne Inventory Management Lead, you'll be joining a team of more than 650 passionate individuals committed to our cause of providing superior health solutions.

POSITION SUMMARY: The Quality Associate is responsible and accountable for various quality tasks and operations. Possesses and applies a broad knowledge of Quality principles, practices, and procedures. Manages product certification process and supports the following process: Change Control, Corrective and Preventive Action (CAPA) system, deviation process, customer complaints, nonconforming material process, and internal audit process. Coordinates with third party certifying bodies, internal resources, and outside contract manufacturers on product information and certification testing. Must be able to lead and work with cross-functional teams and track projects to completion.

FLSA STATUS: NONEXEMPT employee.

RESPONSIBILITIES - Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.

• Build a strong working relationship with third party certification entities and manage certification program. Coordinate information between third party certification entities, internally at Thorne, and outside contract manufacturers to certify products.

• Provide and maintain status reports.

• Assist with customer complaint investigations as necessary. Become thoroughly knowledgeable of the applicable portions of Standard Operating Procedures (SOPs) and Good Manufacturing Practices (GMPs) and maintain knowledge base on an ongoing, timely basis as procedural changes occur without relying on management intervention or direction.

• Manage the Deviation and the Nonconforming Material process through EtQ.

• Support the stability program by coordinating sample submission to the lab for internal and/or external testing. In addition, coordinate meetings and approvals for review of stability data. Create and compile stability data results and final reports.

• Proactively initiate the development of streamlined systems to effectively identify and resolve quality problems and process improvement opportunities

• Participate in internal audits and inspections of various departments/processes.

• Write, revise, and review SOPs, controlled forms, and related documents to ensure best practices and current operations.

• Demonstrate knowledge of department procedures and company policies, pay attention to detail in all aspects, and complete all paperwork accurately, neatly, and fully.

• Participate on process improvement teams to provide quality input and direction. Ensure that documentation of improvements is completed and approved as needed.

• Provide quality review and feedback on new products and processes.

• Provide ongoing support to all employees on quality system requirements and problem solving.

• Compile and create monthly KPI reports and/or periodic reports for management.

• Complete ERP functions as related to the NCM process.

• Ensure compliance with GMP, FDA, OSHA, and all other regulatory requirements, in accordance with company policy.

• Adhere to company safety requirements.

• Demonstrate initiative and job knowledge by suggesting ideas, discovering new and better ways of accomplishing goals and finds innovative, well thought-out solutions to problems.

• Take initiative and makes sound decisions within the guidelines provided, and is willing, if necessary, to stop a procedure or process when SOP or product quality is in question.

• Promote the Company's Mission and Values, including an accountable, innovative, and results-oriented culture promoting customer service, openness, teamwork, mutual trust and respect.

• Actively participate in all required training and development programs and electives as may suit one's needs, and support colleagues, trainers, and management as appropriate with these efforts.

• Ability to be available for other duties as assigned. Seek formal and informal performance assessments of self, including performance versus expectations and goals, behaviors, and leadership potential.

What You Need:

• Education: By training, education, and/or experience, must be able to perform the essential duties of their job. Minimum of a high school diploma required with a preference of a college degree.

• Additional Abilities:

• Ability to effect change in a positive environment. Must be able to provide constructive arguments and sound justification as it pertains to technical and supplier requirements.

• Initiates and completes reports in a timely manner.

• Works independently with little direction or oversight, in a fast-paced environment.

• Schedules projects and meets tight deadlines.

• Ability to travel more than 50% of time.

• Develops and delivers on assigned objectives within requested timeframes.

• Possesses good interpersonal skills and engages others in a positive manner.

• Possesses strong attention to detail.

• Possesses strong verbal and written communication skills.

• Raises issues and concerns promptly and offers pragmatic solutions for consideration.

• Documents and presents work in a clear, accurate, and concise manner.

What We Offer:

At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:

• Competitive compensation

• 100% company-paid medical, dental, and vision insurance coverage

• Company-paid short- and long-term disability insurance

• Company- paid life insurance

• 401k plan with employer matching contributions up to 4%

• Gym membership reimbursement

• Monthly allowance of Thorne supplements

• Paid time off, volunteer time off and holiday leave

• Training, professional development, and career growth opportunities

• A safe and clean work environment

A little bit more about us:

We are committed to providing personalized health solutions, cutting-edge home health test technology, and superior supplements. To do that, Thorne owns every step of its business, from R&D to product delivery and customer service. Currently, we are:

• The only company with exclusive partnerships with the Mayo Clinic and U.S. Olympic teams.

• The #1 prescribed practitioner brand to 30 to 40-year-olds.

• The #2 most dispensed supplement brand.

• The fastest growing supplement company with sales on Amazon; the #1 practitioner brand; with an average ranking of 4.42 of 5 stars.

If you want to make a difference in the lives of others consider becoming part of the Thorne team.

Must be able to safely work with ingredients and products that are derived from possibly allergenic sources including, but not limited to, nuts, soy, dairy, fish, and shellfish.

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER

Thorne values diversity and we are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, pregnancy, age, national origin, physical or mental disability, past or present military service, marital status, gender identification or expression, medical condition (including genetic characteristics) or any other protected characteristic as established by law.