Within the guidelines of the Family Dollar Quality and Compliance Policies Manual, manage the quality and regulatory compliance process for the hard goods categories. Scope encompasses 3rd party lab partners, Merchants, Buyers, Sourcing, China based QA, Suppliers and, where applicable, Legal and Regulatory bodies.
Align category-specific processes and procedures with Family Dollar policies, goals, and objectives.
Own 3rd Party Lab test protocols and inspection processes for hard goods categories. Justify and implement changes/updates to protocols as needed.
Manage inspection, testing and other QA and compliance processes in assigned categories. In conjunction with Buyers/Merchants manage exception dispositions and CAPs.
Follow and update SOPs as required. Propose policy changes when needed.
Collaborate with Suppliers through Buyers, Sourcing, Tar Heel QA, and directly when needed to assure QA and regulatory processes are aligned with product lifecycle workflow.
Seize opportunities for cost, turnaround, and process improvements on a project basis. Marshal resources necessary to complete the projects.
Assist Legal in matters related to industry litigation and product recalls.
Be the Family Dollar Quality and Regulatory resource for hard goods categories within and outside the organization.
Team with Dollar Tree Quality and Compliance to establish testing and process synergies.
Develop, maintain, and support short and longer term metrics to help drive sourcing decisions and process improvement. Use these as a basis for reporting.
Manage recalls and withdrawals associated with the assigned categories.
Positive individual who thrives on building new processes and influencing others in a dynamic, fast paced environment
Bachelor's degree, preference for a degree in a technical discipline.
Seven years of related experience in hard goods quality assurance at the retail level.
Understanding of production methods for items within the assigned categories.
Demonstrated leadership and cross-functional collaboration with internal and external teams.
Strong knowledge of hard goods, toys, and/or electronics quality management systems
Working knowledge of Acceptable Quality Level standards.
Familiarity with toy regulations and testing standards highly desirable.
Experience working with overseas agents, indirect vendors and manufacturers.
Ability to proactively recognize and address potential issues which could impact merchandise quality.
Excellent written and verbal communication skills
Strong organizational skills
Proficient with Microsoft Word, Excel, PowerPoint and Outlook, SharePoint
Experience working with PLM systems a plus
Proven ability to independently solve problems.