Quality And Product Assurance Manager

Company Description

Pixelle Specialty Solutions is the largest specialty paper company in North America, with fully integrated pulp and paper operations in Chillicothe, Ohio, Spring Grove, Pennsylvania, Stevens Point, Wisconsin and a coating operation in Fremont, Ohio. Supported by an experienced product development team, Pixelle excels in designing customized solutions that help customers bring new products to market. With a long history of leadership in the paper industry, Pixelle delivers the most comprehensive portfolio of specialty papers to help you meet today's challenging demands.

Job Description

The Quality Manager develops and implements a product line based Quality Management system ensuring excellence of processes and continuous improvement of Pixelle's products and services. The QM plans, organizes, directs, and controls operation of the Spring Grove mill's Quality Assurance Department to ensure, monitor, and improve the overall quality of product shipped to all customers. The QM also manages and directs the investigation and response to quality complaints and maintains customer satisfaction while anticipating future needs and market conditions.

Role and Responsibilities

• Establishes objectives, goals, and programs for the Quality Assurance Department at the Spring Grove Mill consistent with corporate objectives.

• Develops capital and operating budgets for the mills' Quality Assurance Department.

• Champions concepts of "Total Quality Control"; "Total Quality Management"; "Statistical Process Control"; Statistical Quality Control"; and mill-wide employee involvement with quality.

• Manages the Product Assurance Policy for Spring Grove Mill grade portfolio by developing and maintaining systems for measuring and reporting the incoming quality level of raw materials and for making disposition decisions for out-of-specification material.

• Develops and maintains quality programs and procedures that permit quality certification of specific products by customer that are in general compliance with ISO 9000-9064 standards.

• Sets up and maintains specifications for all manufactured paper products and incoming raw materials while auditing effectiveness of testing program and personnel. Develops measures to test effectiveness of overall quality function as well as systems for measuring the outgoing quality level of product.

• Introduces, develops, and maintains computer systems for specifications management, collection and storage of quality information, quality capability analysis, general reporting, and customer reporting.

• Responsible to see that paper shipped meets specifications and standards. Maintains system for accepting and rejecting paper and making disposition decision for rejected product.

• Develop and maintain cross departmental operational policies in relationship with Sales, Manufacturing Services, Engineered Products and Materials Management. Provides for support and services to these departments as needed and requested in Quality Assurance area.

• Assists Product Management with grade developments and modification projects

• Promotes quality subject training throughout departments. Encourages Quality Assurance Department professional employee membership and participation in the American Society for Quality Control Department employees. Provide coaching & training opportunities for QU staff.

• Develops and maintains organization, test facilities, and staff required to implement Quality Assurance Program. Issues job descriptions, issues work procedures, makes job assignments, performs evaluations, secures appropriate training, and provides system of scheduling.

• Manages the Complaint System for Spring Grove Mill grade portfolio and initiates product improvements projects based on complaint findings and communicate the mill management of product failures or concerns. Receive, investigate, respond to all complaints and initiate return of paper notices and credit requests.

• Accumulates, compiles and reports quality and quality cost information. Reports quality and quality cost information in specific terns, i.e. Complaint frequency, cost of complaints, in-plant quality losses as a percentage of quality shipments and all in comparison to standards.

• Assures customer satisfaction with Pixelle Specialty Solutions paper

• Develops and maintains extremely broad knowledge of products and customer specifications as it relates to the product lines manufactured, i.e. book publishing, envelope, and engineered products. With this knowledge able to make sound quality decisions in all situations.

• Conducts mill tours

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Competency Areas:

• Analytical and decision making aptitude

• Technical and process knowledge

• Must possess the ability to communicate with all levels of the organization clearly and effectively, as well as customers and product end users.

• Organization skills

• Strong leadership skills, highly motivated, strong practical skills, team player, good mechanical aptitude, conscientious and willing to assume responsibility.

Education/Experience:

Bachelor's Degree and two to four years related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Math Ability:

Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Additional Information

Competitive healthcare benefit package and 401k match.